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Aria 2 screen became blank

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‎08-03-2021 19:53 - last edited on ‎08-19-2021 07:19 by Fitbit Moderator

‎08-03-2021 19:53 - last edited on ‎08-19-2021 07:19 by Fitbit Moderator

Aria 2 recorded my wife's weight and then an hour later, the display just remains blank - no signs of life. I've cleaned the contacts with alcohol and a swab and put in new batteries (bought today). Still no display at all.

 

 

Moderator edit: updated subject for clarity

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‎08-29-2021 16:41 - last edited on ‎05-31-2024 08:33 by Fitbit Moderator

‎08-29-2021 16:41 - last edited on ‎05-31-2024 08:33 by Fitbit Moderator

Hi @MarkLep. Welcome to the Community.

Thanks for bringing this to our attention, and for your efforts while working on this matter tried prior to posting. You did a good job with the troubleshooting steps. Because the issue persists with your Aria 2, I went ahead to check your details and I noticed you already have a case created with our Support team. It seems they've provided you with assistance, so please follow up with your email case should you have any further questions.

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