Aria 2 shows a "Connection error"

[LouiseST]

Just had my new Aria 2, set it up with no issue & connected to WiFi no problem & shows up in the app.

soon as set up was done, I stepped on to weigh myself, stepped off when told, it then tried syncing but then said connection error.

ive tried taking the scales off the app, pressed reset button, taken batteries out, re set router and set up again with no issues, weigh myself again and after trying to sync it yet again said connection error.

whats going on? I bought these as supposedly easy to use.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @LouiseST, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

Regarding the connection issues that your Aria 2 is experiencing, I would like to know if the issue persists or if it got resolved. By the way, thank you for troubleshooting this issue before contacting our forums.

Looking forward to your response.

[LouiseST]

Hi, yes all sorted now. Turned out my internet provider is rubbish & soon as we changed to fibre optic my Aria connected no problem 😊

Thanks

Louise x

Sent from my iPhone

[JuanJoFitbit]

Hi @LouiseST, that's great news! I'm so glad to hear that your Aria 2 connected properly after your ISP changed the fibre optic. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[youhippy]

I would like to jump in to this thread. 

I've been using my Aria 2 for over a year now but yesterday I had to reset my router. Everything has re-connected with no issues, however, my Aria 2 scales are having the exact same issues as above. 

During setup it finds the wifi and connects with a tick. Once I weigh myself and it starts to sync / upload, that's when I get the connection error. 

Getting frustrated! 

[JuanJoFitbit]

Hi @youhippy, thank you for joining us in this thread. Regarding the "Connection Error" message, that your Aria 2 has displayed, I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article and see if the error message disappears and your scale connects properly with your network.

Keep me posted on the outcome.