Aria 2 shows a "Step off Sensing, Error" message

[Jordwill822]

I have the aria 2 and ever time I step on it I get the same thing error.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Jordwill822 Welcome to our Fitbit Community! I'm sorry to hear that your Aria 2 is also showing a "Sensing ERR" message. I you haven't done so, please re-calibrate your scale by taking out the batteries for 15 seconds and put them back in. Once this has been done, weigh yourself 5 consecutive times and see if the error message disappears.

Since you mentioned that you have an Aria 2, I moved your post to the Aria 2 board in order to keep the Community organized.

Let me know how it goes! 

[Jinzaisan]

Just tried the protocol JuanJoFitbit recommended. I replaced the old batteries and weighed five consecutive times. No luck at first, so I checked for any evidence of corrosion in the battery compartment. cleaned it up a bit with an emory board, reinserted the batteries and Bingo on the second weigh-in! 

[JuanJoFitbit]

@rickyb12 Welcome aboard to our Fitbit Community! I'm sorry to hear that your Aria scales experienced this issue. I really appreciate your feedback and comments. This info helps us to keep improving. I'll forward this info to the rest of our team.

@Jinzaisan Thank you for joining us in this thread! I'm so glad to hear that your Aria scale got back to life after you cleaned the batteries contacts. Thank you for posting the update here and the steps you followed in order to have this issue fixed.

I'll be around if any questions arise guys!

[MollyRyanmiller]

I have the Aria and I get the ERR every time I use my scale. This has happened the past 3 days. I tried removing the batteries and weighing myself 5 times and nothing has worked. I even re-set my WIFI network (which was successful), but every time I attempt to weigh myself I get ERR. Please advise. 

[MatthewMartin]

This is obviously a piece of sht scale. After 1 year it malfunctions. This is Fitbit technology?

[ninic]

I have tried resetting my scale, my internet router, changed batteries, connect to my mobile data...  nothing works.

Any other fixes? I have had this for 5 years (and I am sure the warranty is over). I wanted to keep using it because I like it. But obviously my scale is refusing to work. My fitbit blaze has lasted me 4+ years already and is still working.

Any other solutions?  Otherwise, can you consider sending me a new scale.

[MatthewMartin]

Good luck with that. Fotbit's attitude is that the warrenty is final.

[Moisea82]

Found a solution 

after stepping on it senses and then tells me to step off . I step off then lift the scale 5-6 inches more like tilt it towards me.  I think it senses it’s not level anymore and starts the thinking process and gives me my weight right away while I’m tilting it towards me.  I think the error was it somehow thinks we are standing on it still but the tilt motion changes that.  Good luck!!!!

[worldofhann]

I have the same. Nothing changes. Did you get any advice?