Aria 2 shows "Connection Error"

[abersweet]

I stepped on my scale today for the first time since Dec. I went to review the results on the app, but they weren’t there. I tried reconnecting the WiFi, but the app said it couldn’t find any networks. I uninstalled the app, redownloaded it, and tried again. Still nothing. I was bummed to lose unsynced results, but went ahead and removed the scale as a device on my app then went through the setup process. It said everything was successful and I stepped on the scale again. It showed my result and told me to step off and then did the syncing or uploading visual forever until it showed me a sad face and an x over a WiFi symbol. I tried doing the WiFi reconnect again, nothing. I took the batteries out and waited. Reinstalled batteries and tried stepping on again, same sad face and no WiFi symbol. Tried reconnecting WiFi again but still couldn’t locate the network. I’ve Googled and reviewed the forums. I haven’t seen anything I haven’t tried. I’ve tried following links for work arounds posted by Fitbit support. I’m at a loss. There haven’t been in changes in my internet or scale location, though I did sit next to the router while troubleshooting in case that was a problem and because it’s more comfortable. What haven’t I tried? What am I missing? Do I need do things in a certain order? Like a brain puzzle that only gets solved in specific order? Help. I’m so frustrated.

Moderator Edit: Clarified subject

[tammy11170]

I'm having the same problem today.  Yesterday it was working fine.  I've even changed the batteries and gone through all the steps with no luck at all.  I've contacted Fitbit regarding this and they have given me a case number and said to wait until tomorrow to see if it will connect then.  I was ready to throw the **ahem** scales.  I've never had an issue with connection before so it's very frustrating. 

[JAMASAndy]

Same thing happening here. All has been good until this morning. I can confirm it's not a router issue as all other devices working OK. Also changed out batteries and carried out a wi-fi reset.

Server issue with Fitbit? Although if it is, I'd expect to see more people reporting problems.

[jac51181]

Yep! Same issue here! Mine worked fine yesterday and now a connection issue. I’ve gone through all the steps as well… guess they’re trying to get us to buy new scales? 🙄 This is so frustrating. 

[Nikki1234567890]

Yes I’m having the same problem, worked fine yesterday and today it’s not. I hear the aria 2 scales have been discontinued.

[jac51181]

This would make sense to me. One of the reasons I’ll be completely finished with Fitbit after this scale goes. 😕

[PeteInOhio]

Seeing the same here, my scale’s last since was 1/18.  I did see the scale show a message referring firmware version 27.2 or something to that effect, while the app shows a lower firmware version.  Makes me think they botched an update.  

Sad because the scale has been much better than my trackers which require annual replacement!  Either their QA testing is all around garbage or it is by design.

[Samantha95]

I'm having the same problem. I'm very frustrated. This scale was expensive and I just did research and it says they are discontinued and not providing updates so that's why it stopped working. I'm contacting fit bit. 

[PeteInOhio]

Worked with support and the scale is back to syncing. Remove one battery for +10 seconds, reinserted and the error messages went away and sync eventually took place. 

Forgot to ask about the support lifecycle, but there was no mention of the scale not being supported anymore

[jac51181]

Will you keep us posted on what they say?

[jac51181]

I did this multiple times today and it did not work. Even reset my router and it didn’t work. 

[JAMASAndy]

Thanks for chasing this down. Will attempt the fix you've described and get
back on outcome.

[PeteInOhio · Accepted solution]

After resetting by removing one battery for 10+ seconds; you might want to try adding the scale again on your phone. 

Otherwise, when you get a chance do a live chat with support the tech I reached was very helpful.

[abersweet]

Thank you so much! This worked wonderfully. 

[Samantha95]

I contacted support and they said they would forward my problem to the right department then just exited the chat.... and I tried removing the battery because that's what the instructions say and it does nothing.

[PeteInOhio]

Excellent!

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for taking the time to share your feedback about this situation. Before anything else, let me share with you that the Aria 2 has been discontinued from our product line. However, rest assured that you'll always receive support on any inquiry that you may have regarding this product.

That being said, I'd recommend making sure of the following requirements to ensure the connection with your network:

• Both the network name and password must be no more than 32 characters long.
• You're using WEP / WPA / WPA2 personal security.
• The router's frequency setting is 802.11b/g/n under 2.4GHz.
• Your Aria 2 is placed within 30 feet from the router (10 feet for the setup).

• You're not using any firewalls or MAC filtering.

Once this is done, restart your Aria 2 by removing the batteries for 15 seconds as our member mentioned. Then, place it on a hard-flat surface next to the router and try the set up process one more time. If the issue persists, try getting in touch with our Support team so they can further investigate and provide you with further assistance. They're available via chat and phone, just click here to get connected with them.

@PeteInOhio Thanks for your great help and I'm glad your suggestion worked for @abersweet. I hope both of you can keep crushing your goals.

Hope this helps.

[Kailianna83]

I believe that is exactly what they are doing. This scale was too expensive to just throw away. 

[Kailianna83]

I am right there with you. I had a similar issue with my smart watch but I caved and upgraded. Not this time