Aria 2 shows "Error 1"

[MaryReilly]

Not showing weight error 1.  Changed batteries and still the same.

Moderator edit: updated subject for clarity

[SteveH]

I found an old thread where this was reported before: https://community.fitbit.com/t5/Aria-2/Aria-2-Error-1-Message/m-p/2282075

Seems: "Error 1 means you have been stepping on your scale a bit too long after the weigh-in was completed. When you see the footprints move backward, you should step off"

[JuanJoFitbit]

@MaryReilly Welcome to our Fitbit Community! I'm sorry to hear about the error message that your Aria 2 is displaying. I would like to follow up and would like to know if the issue persists or if the issue got resolved after following the advice shared by my friend @SteveH.

Looking forward to your response! 

[MaryReilly]

Hi, thanks for your email.

This morning I weighed myself but did not update on the dashboard.
Usually, the scales would show the weight first but this is not happening.

I am quite annoyed as I only have this machine 1 year and have had quite a
lot of trouble with it.

My HR Charge 2 watch takes a long time to update stats and looses the stats
from the previous day and it takes a long time to get stats up to date
again.

I would be grateful if these 2 issues could be resolved.

Many thanks in advance.

Mary,

[JuanJoFitbit]

@MaryReilly Thank you for getting back! Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You should receive an email from them soon.

Let me know if you have any doubts! 

[peterpeter3001]

thank you. you would think they would include that in the instructions.

[JuanJoFitbit]

@peterpeter3001, I'm sorry for the late response. However, let me welcome you to our Fitbit forums.

I would like to follow up and would like to know if your Aria 2 is experiencing the same issue or if it got resolved after trying the troubleshooting steps that @SteveH shared.

See you around.

[flajocar65]

I had this issue and now after a new battery change it weighed my wife and now won't come on! It told her to step off even after she had.

[JuanJoFitbit]

Hi @flajocar65, welcome to our Fitbit Community. I'm sorry to hear that your Aria 2 won't turn on after changing the batteries.

I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

I'll be around if any question arises.