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Aria 2 stopped syncing for me but syncs fine with spouse

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‎02-20-2019 09:01 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎02-20-2019 09:01 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

My Aria 2 stopped syncing with my Fitbit app this morning.  It syncs fine with my wife's app.  Th

e app shows recorded weight through Tuesday (yesterday), but the 1 week graph shows nothing for this week.  I have taken the batteries out of the scale for 20 seconds and weighed myself 5 consecutive times.  I have restarted my phone and the app.  Interesting fact is that when I went to look at the User Guide through the phone app, I received an Error 1006 ACCESS DENIED for my IP address.  What's that about.  Please help.  I have a iPhone 8.

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3 REPLIES 3

‎02-22-2019 15:05

‎02-22-2019 15:05

@LindaFerne   First, I want to say that I am no expert on these matters.  So I did some searching to see if Error 1006 is a specific Fitbit error code.  I could not find one.  But it appears to be an internet error code that suggests that you might have malware on your phone.  If no one offers a better answer, then you might want to contact Fitbit Support directly, your phone service provider and/or Apple Support.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎02-22-2019 16:23

In response to LZeeW

‎02-22-2019 16:23

Thanks for responding. It turns out that my spouse disconnected my phone from the WiFi. Once reconnected, it worked fine.
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‎02-25-2019 05:36

In response to LindaFerne

‎02-25-2019 05:36

@LindaFerne Welcome to our Fitbit Community! I'm sorry for the late response. However, I'm glad to hear that you managed to get the connection issue fixed. Thank you for posting the update here.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Thank you so much for your help my friend!

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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