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Aria 2 stopped syncing with my WiFi network

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‎06-01-2020 05:40 - last edited on ‎04-27-2021 07:21 by Fitbit Moderator

‎06-01-2020 05:40 - last edited on ‎04-27-2021 07:21 by Fitbit Moderator

I am having sync issues with the aria 2.  It's dropping wifi connection.  I've tried to take out the batteries, reset and even removed the device and reinstalled.  After reinstallation it's not even allowing me to do 5 weigh ins.  

 

Help!

 

 

Moderator edit: updated subject for clarity

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‎06-05-2020 14:31

‎06-05-2020 14:31

Hi @Mokshaa,

 

Is the scale being stored on a flat surface?  If the surface is uneven or they're stored upright, the scale will often lose it's WiFi connection.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎06-05-2020 14:38

In response to DramaQueenDiva

‎06-05-2020 14:38

It's always stored on a flat surface.   I had to reset it several times, and reset my wifi.  When I called in to Fitbit, they basically did the same thing with me, after a few tries it reset.  I have it stored into the basement now next to the router.  Yesterday it didn't sync, then today it decided it would.   Not super impressed with the aria 2 given the price tag attached to the device.

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