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Aria 2 won't connect to a different network

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‎04-25-2019 05:14 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎04-25-2019 05:14 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

Hi;

 

My boyfriend changed the networkID; I tought I'd to delete the device (Aria 2) and set it up again.

Now I'm trying to add a new device in the fitbit-app, but he's unable to find the aria 2.

 

I've already taken out the batt.; restart bluetooth.

I get a Hi V39 and then the WIFI name. Tap to change brings me in the menu: Setup Active.

 

But nothing is able to find the device.

Thanks for the solutions!!

 

 

Moderator edit: updated subject for clarity

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‎04-27-2019 04:55

‎04-27-2019 04:55

@Taaz Welcome to our Fitbit Community! I'm happy to assist you with the setup issues that you are experiencing with your Aria 2. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please make sure that you are following the steps that are listed in this help article. If the issue persists, let me know and I'll be happy to assist you.

 

See you later! 😀

JuanJo | Community Moderator

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