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Aria 2 won't connect to new WiFi network

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‎07-14-2020 09:47 - last edited on ‎04-22-2021 06:07 by Fitbit Moderator

‎07-14-2020 09:47 - last edited on ‎04-22-2021 06:07 by Fitbit Moderator

I've had my scale for over a year.  We upgraded our home wifi and the scale won't sync.  I was told by customer support that the wifi's upgrade won't work with the scale.  That is ridiculous!!  I'm highly disappointed that Fitbit can't develop devices that keep up with ever changing network updates.

 

 

Moderator edit: updated subject for clarity

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‎07-20-2020 09:01

‎07-20-2020 09:01

These are the network requirements. Fibit can't anticipate technology than what is standard at the time. This is a hardware issue so a firmware update will not fix it.

 

Networking Requirements
Aria 2 connects directly to your home’s Wi-Fi network and supports the following
network configurations:
• Wireless 802.11b/g/n, 2.4 GHz standard
• WEP / WPA / WPA2 personal security
• Automatic (DHCP) IP setup (static IP configuration not supported)
Aria 2 requires an 802.11b/g/n-compatible network to connect and sync your scale
data to your Fitbit account.

 

Can you set up a guest account on your wifi that will match these specs?

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