Aria 2 won't connect to new WiFi

[Rat88]

Moved house and have new Wifi details. 

Aria 2 Scale could not find any Wifi settings (i checked the router settings to ensure everything was correct, it was).

So I removed the scale completely from the iPhone app and tried to set it up as a new device.

The app now says "We have found your Aria 2" and below that, "connecting to your Aria 2" with a spinning circle, but it won't go anywhere from here. 

I have tried;

- Taking all batteries out, leaving for 10 mins and re-inserting

- Resetting phone and checking for app updates

- Checked all router settings are correct

- Pressing the Wifi search button on back of Aria

Any other tips? 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Rat88, it's great to see you in our Fitbit Community. I'm sorry to hear that your Aria 2 won't connect to your new WiFi. By the way, thank you for troubleshooting this issue before contacting our forums.

Due to this, let me go ahead and send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.