help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Aria 2 won't connect to new Wifi

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-02-2023 22:22

‎06-02-2023 22:22

I am trying to connect my Aria 2 to my new Wifi using my iPhone 12 (iOS v 16.4.1) with Fitbit App 3.82. I have:

  • Uninstalled and reinstalled the Fitbit App
  • Disabled/Enabled Bluetooth on my Phone
  • Rebooted my phone
  • Rebooted my router
  • Split my 2.4 and 5 GHz networks into separate SSID's and connected my phone to the 2.4 version
  • Multiple full resets of the Aria 2 scales (remove batteries, hold down button, insert batteries, wait 10 seconds).

The closest I have come is getting the number up on the scales to enter into the phone (which I believe is happening via Bluetooth) but it still won't connect to the network. The error I get is:

Wi-Fi Problem

There was a problem with Wi-Fi.

Dismiss

And nothing helpful to fix the problem. Can someone please tell me how to fix this problem as it currently looks like I bought a very expensive brick!

Best Answer
Labels:
0 REPLIES 0