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Aria 2 won’t connect to wifi

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‎07-31-2019 20:44 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎07-31-2019 20:44 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

I just changed my router and now I can’t reconnect my scale. 😥

 

 

Moderator edit: format

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4 REPLIES 4

‎07-31-2019 21:06

‎07-31-2019 21:06

Hi, @Cherrie5! what bands do you have activated on your router? The scales need the 2.4 GHz band active to work.

MakMak | Community Council

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‎07-31-2019 21:08

In response to MakMak

‎07-31-2019 21:08

Not sure how to check that

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‎07-31-2019 21:13

In response to Cherrie5

‎07-31-2019 21:13

I'm sure that if you check the manual for your router, there are
instructions on how to get into the setup of your router and turn it
on or check if it's already on. I feel like a lot of routers don't
default to having it on.

MakMak | Community Council

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‎08-01-2019 04:43

In response to MakMak

‎08-01-2019 04:43

@Cherrie5 welcome to our Fitbit Community! My friend @MakMak is correct. In case your router doesn't come with a manual, please get in touch with your Internet service provider so they can explain to you where to to change the bandwidth information.

 

Also, make sure that your router runs the protocol 802.11b. This info can also reviewed with your Internet service provider.

 

As a side note, I'd like to share this help article, which explains how to reconnect your Aria 2 if changes were made to your network.

 

Keep @MakMak and me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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