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Aria 2 won't connect with my WiFi network

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‎11-07-2020 07:10 - last edited on ‎11-11-2020 09:20 by Fitbit Moderator

‎11-07-2020 07:10 - last edited on ‎11-11-2020 09:20 by Fitbit Moderator

Hello,

 

Found out my wi fi was not working on my Aria-2 - but I could not find the options on the website site, after I logged in how to reset it.

 

The option was only on the phone app.

 

Why is that, or am I just dense and kind find it on a desktop?

 

Thanks,

 

 

Moderator edit: updated subject for clarity

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‎11-11-2020 09:19

‎11-11-2020 09:19

Hi @Veepo, it's great to see you in our Fitbit Community. I'm sorry to hear that your Aria 2 is not connecting with your WiFi network. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please restart your Aria 2 by taking out the batteries for 15 seconds and put them back in. After this, try setting up your scale from scratch as described in this help article. This article has a list of the network requirements that the Aria 2 needs to connect with it.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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