help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Aria 2 won’t register guest weight

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-19-2023 17:43 - edited ‎11-09-2023 19:47

‎05-19-2023 17:43 - edited ‎11-09-2023 19:47

Yesterday, my scales didn’t recognize me and said guest during the weigh in. In went into the app - recent weigh ins, and changed it to me. Today, the scales didn’t recognize me again. I went into recent weigh ins, but this time, there was no guest weight registered. So, I tried three more times and got nothing. 

I then came to the Community to search for help. So far, I’ve tried removing the batteries and stepping on the scales 5 times (6 times, just in case) to recalibrate. Nothing. Tried that again. Nothing. 

I’ve removed the scales from my app and readded them (twice); logged out of the app and back in (6 times); done a hard reset of my device (3 times), and then tried adding the scales again (twice). Tried removing the batteries again, and then stepping on 5 times again. I then got on to my Fitbit account via the web browser, hit the settings cog, gone into my Aria 2 to look for recent weigh ins and possibly change it to me there. However, I can’t find any data about weigh ins on the website. 

It’s been 2.5 hours now, and I’m ready to throw the scales out the window. 

Can anyone advise, please?

_________________________________________________

Update #?? (I've lost track of what number update this is)

Posted my query back in May. Six months later and still NO MEANINGFUL UPDATE from Fitbit. 

 

Moderator Edit: Updated post. 

Best Answer
Labels:
653 REPLIES 653

‎07-27-2023 08:05

‎07-27-2023 08:05

I have been having the same issue for months. Have reset scale and delete and reinstalled app. Nothing. I can’t see guest weigh ins. Now my scale doe not recognize me and logs my weight as guest and I cannot fix this. Please fix this. 

Best Answer

‎07-27-2023 09:12

In response to joseramos

‎07-27-2023 09:12

They may not see this since post is marked as resolved. Can someone start a new post and copy the link here so everyone who is still facing an issue can chime in the new active post?

Sent from Mail<> for Windows
Best Answer
0 Votes

‎07-27-2023 10:20

In response to ps14

‎07-27-2023 10:20

Take your pick. Almost every post created since May 2023 looks like it is related to this issue.

New Aria Air won’t pair - https://community.fitbit.com/t5/Aria-Scales/New-Aria-Air-won-t-pair/m-p/5423386#M46196

Aria scale hasn't synced since move to google - https://community.fitbit.com/t5/Aria-Scales/Aria-scale-hasn-t-synced-since-move-to-google/m-p/542323...

Recent Weigh In not displaying information - https://community.fitbit.com/t5/Aria-Scales/Recent-Weigh-In-not-displaying-information/m-p/5422882#M...

Aria (original one) shows sync icon but no recent weigh-in’s in app - https://community.fitbit.com/t5/Aria-Scales/Aria-original-one-shows-sync-icon-but-no-recent-weigh-in...

Unable to set up Aria scale - https://community.fitbit.com/t5/Aria-Scales/Unable-to-set-up-Aria-scale/m-p/5420746#M46174

Aria Air Multiple People - https://community.fitbit.com/t5/Aria-Scales/Aria-Air-Multiple-People/m-p/5421536#M46161

Fitbit app no longer displays weights for multiple Aria 2 users - https://community.fitbit.com/t5/Aria-Scales/Fitbit-app-no-longer-displays-weights-for-multiple-Aria-...

Scales - https://community.fitbit.com/t5/Aria-Scales/Scales/m-p/5420533#M46151

Aria 1 won't sync to my account, shows up with GUEST instead of my name - https://community.fitbit.com/t5/Aria-Scales/Aria-1-won-t-sync-to-my-account-shows-up-with-GUEST-inst...

Aria 2 Weigh-in issues - https://community.fitbit.com/t5/Aria-Scales/Aria-2-Weigh-in-issues/m-p/5393448#M45624

Aria won't log wights. The weight log page is completely blank - https://community.fitbit.com/t5/Aria-Scales/Aria-won-t-log-wights-The-weight-log-page-is-completely-...

 

Best Answer

‎07-27-2023 10:24

In response to Klisa1214

‎07-27-2023 10:24

FitBit Support, please provide an update on the Aria scale syncing issue. This is a major problem with the product that has made them non-functional for users.

Best Answer

‎07-27-2023 10:28

In response to Edels

‎07-27-2023 10:28

FitBit Support, please provide an update on the Aria scale syncing issue. This is a major problem with the product that has made them non-functional for users.

Best Answer

‎07-27-2023 10:29

In response to Aria2guest

‎07-27-2023 10:29

FitBit Support, please provide an update on the Aria scale syncing issue. This is a major problem with the product that has made them non-functional for users.

Best Answer

‎07-27-2023 11:49

In response to JCS3

‎07-27-2023 11:49

I have bought a new weighing scales on Amazon for half the price of the aria. Really disappointed. Need to track the weight of my elderly mother who lost a lot of weight recently...I  can't depend on Fitbit's support to fix the issue. 

Best Answer

‎07-27-2023 12:03

In response to gcpierce

‎07-27-2023 12:03

They mark all complaints as resolved, and they don't care. Run.
Best Answer

‎07-27-2023 12:04

In response to Dubcat

‎07-27-2023 12:04

Hi everyone. Thank you for your messages. Our team is aware of this and working on a solution/ 

At this time there is nothing new to report. 
I'll be updating the thread as soon as I receive further information.

We appreciate your messages and patience. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer

‎07-27-2023 12:09

In response to JuanFitbit

‎07-27-2023 12:09

Re-write the code and give us what we paid for.
Best Answer

‎07-27-2023 12:09 - edited ‎07-27-2023 12:10

In response to JuanFitbit

‎07-27-2023 12:09 - edited ‎07-27-2023 12:10

I'm sorry this isn't sufficient. We recognize that you aren't personally fixing this problem, but the lack of communication is a problem. Please obtain and provide an update from someone working on the problem.

  1. Where do things stand in resolving this problem?
  2. Has a root cause been identified?
  3. What is the internal tracking number related to this bug?
  4. How many hours of time have been tracked against the resolution of this bug?
  5. Some people have speculated that this was an intentional decision made by Fitbit related to the privacy of guest's weight data, can you comment on this?
  6. There is speculation that this problem is related to the movement of accounts to Google, which is why changes haven't been reverted back to a functional version, what do you make of this claim?
  7. Others are noting that Fitbit consider the Aria scales to be at EOL and have no intention in fixing this problem. What is Fitbit's stance on the support and maintenance life of the Aria scales?
  8. Will someone from Fitbit be able to provide updates on a weekly basis until this problem is resolved?
Best Answer

‎07-27-2023 12:11

In response to JuanFitbit

‎07-27-2023 12:11

I'm sorry this isn't sufficient. We recognize that you aren't personally fixing this problem, but the lack of communication is a problem. Please obtain and provide an update from someone working on the problem.

  1. Where do things stand in resolving this problem?
  2. Has a root cause been identified?
  3. What is the internal tracking number related to this bug?
  4. How many hours of time have been tracked against the resolution of this bug?
  5. Some people have speculated that this was an intentional decision made by Fitbit related to the privacy of guest's weight data, can you comment on this?
  6. There is speculation that this problem is related to the movement of accounts to Google, which is why changes haven't been reverted back to a functional version, what do you make of this claim?
  7. Others are noting that Fitbit consider the Aria scales to be at EOL and have no intention in fixing this problem. What is Fitbit's stance on the support and maintenance life of the Aria scales?
  8. Will someone from Fitbit be able to provide updates on a weekly basis until this problem is resolved?
Best Answer

‎07-27-2023 12:18

In response to JCS3

‎07-27-2023 12:18

I love that they started to merge all the threads together so my comments from the other posts are now all on top of one another and I look crazy.

Best Answer

‎07-27-2023 12:24

In response to JCS3

‎07-27-2023 12:24

They don't care, it's like 3 hours to have a programmer fix it.
Best Answer

‎07-27-2023 12:40 - edited ‎07-27-2023 12:42

In response to JuanFitbit

‎07-27-2023 12:40 - edited ‎07-27-2023 12:42

Same issue ..also, Strangely my Aria 2 correctly shows the last time synched. to Fitbit even though no "Guest Weight" upload to app or website since 7/25/2023.

Best Answer

‎07-27-2023 13:04

In response to Chrisfletc

‎07-27-2023 13:04

Yep. I've noticed the same behavior. The app and the website, know when I weighed myself, but there isn't any data.

Best Answer

‎07-27-2023 14:14

In response to JuanFitbit

‎07-27-2023 14:14

Juan, you've been saying this for two months. Google blew out stock estimates, yesterday, and there was a real bump in the stock price. And then there's us "little guys" who had hoped an investment in a Fitbit scale would be worth it for the long-run. But Google seems focused on AI and cares little about the many of us who bought an Aria scale. Their attention to our concerns, frankly, stinks. I realize there's a lot more going on in this world/country to be upset about, but it is the little things that nag. I never expected that a Fitbit issue would be a nagging concern. As a stockholder of GOOG and GOOGL, I'm ready to complain about that lack of progress. This should be an easy fix. 

 

 

Best Answer

‎07-27-2023 14:24

In response to MAMUS

‎07-27-2023 14:24

@MAMUS  Very well said.  Maybe it's time to cash in your stock gains while you can - LOL!  

Best Answer

‎07-27-2023 14:57

In response to gcpierce

‎07-27-2023 14:57

Tweeted this to Google, today.

Since late May, many of us Fitbit users have been concerned about the changes in the Aria scale weight recording. The problem concerns the assignment of Guest weights. There's been no resolution, despite numerous examples of problems. Please fix the problem.

Best Answer

‎07-29-2023 09:27

In response to JuanFitbit

‎07-29-2023 09:27

My Aria 2 quit working properly on Jun 12. It will only see me as a guest, there are no "recent weigh-ins" registering, and it doesn't give body fat information. I have followed all the online help and it still is not working correctly. From what I've read in the Forums, FitBit is not really concerned or solving the problem.
Best Answer