Aria 2 won’t register guest weight

[Hshdhhhhh]

Yesterday, my scales didn’t recognize me and said guest during the weigh in. In went into the app - recent weigh ins, and changed it to me. Today, the scales didn’t recognize me again. I went into recent weigh ins, but this time, there was no guest weight registered. So, I tried three more times and got nothing. 

I then came to the Community to search for help. So far, I’ve tried removing the batteries and stepping on the scales 5 times (6 times, just in case) to recalibrate. Nothing. Tried that again. Nothing. 

I’ve removed the scales from my app and readded them (twice); logged out of the app and back in (6 times); done a hard reset of my device (3 times), and then tried adding the scales again (twice). Tried removing the batteries again, and then stepping on 5 times again. I then got on to my Fitbit account via the web browser, hit the settings cog, gone into my Aria 2 to look for recent weigh ins and possibly change it to me there. However, I can’t find any data about weigh ins on the website. 

It’s been 2.5 hours now, and I’m ready to throw the scales out the window. 

Can anyone advise, please?

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Update #?? (I've lost track of what number update this is)

Posted my query back in May. Six months later and still NO MEANINGFUL UPDATE from Fitbit. 

Moderator Edit: Updated post. 

[Danie10]

Mine was a freshly done reset from 2 days back. But although it registers my weight and uploaded it to the dashboard, my wife still sees Guest on the scale (with no option to choose other registered user) and that guest weight does not upload to the dashboard, so we can't even change it to her name. So clearly something is not quite right. I'm seriously thinking of maybe getting the Withings scale if this does not come right in a week or so.

[BrokenAnimator]

Same here, time to buy a withings scale I suppose. 

[FitbitUser727]

Is it just me. Or is the old Aria Scale being phased out by software hiccups? I can’t log any weigh ins. I’m only a “guest” now. It doesn’t register on my app! And I can’t even remove it from my devices. To reinstall. I spent my saving to buy the scale when it came out. And now I have to sell a kidney for the new one?!??

[Rms313]

I know have the same issue with no fixes. Super frustrating. 

[BrokenAnimator]

Its been so strange, from what I can see, google broke the aria 1 scale sync with an update. Lots of complaints about it, no word from google about it. I don't think they would just disable the entire syncing thing without warning us first. If they did, it's a new low in technology.  

[mtczajka]

I’m having a problem with my Aria 2 scale also. I noticed yesterday that no weigh ins were showing on the app. I weighed myself this morning, scale showed weight but still no recent weigh ins though the app shows it synced. I tried replacing batteries, restarting Bluetooth on my phone, and finally removing the scale from the app. I tried re-adding it, and the Bluetooth on the scale doesn’t seem to be working.

[makoshark]

This is not solved. Like others who are reporting this, the list of recent weigh ins includes only those that are already assigned to myself. I can reassign things to Guest, for example, but doing so makes them simply disappear from my list.

I also do not see a list of weigh ins from the web interface at all.

The recent weigh ins seem to no longer be visible in the web interface.

Greetings! I am using an Aria 2 with several members in my house but I'm not sure that this is an Aria 2 issue and not a broader one. Since the problem is within the app and desktop, I imagine it's a broader issue.

Using the Android App: It seems that there is no way to see a list weigh ins from others users and, as a result, there is no way to reassign them. The "Recent Weigh Ins" button in there, but it only contains my own weigh ins, not any activity from others. This includes weigh ins attributed to GUEST. It is still possible to reassign your own weigh ins to others but when this occurs, they disappear from the list when this happens. Others on Reddit seem to have seen the same behavior within the last month.

As others have pointed out, the list of recent weigh ins seems to have completely disappeared from the web interface.

As a result of this, it seems to be impossible to view or reassign any weights that are incorrectly labeled as GUEST or attributed to the wrong person. This is quite annoying!

Moderator Edit: Merged replies 

[DanCoco]

After reading that someone reported Google quietly disabled the feature to add the original aria scale to fitbit, I don't want to "eff around and find out" what happens if I reset my aria2.  they bricked it by trying to reset it. Now it's a dumb scale. All i want to do is weigh my dang cat ... Now i have to get him to stay still while i stand awkwardly to see the weight. 

Google is spiraling and I never thought I'd convert to an apple user... 

[Agilewebsolutio]

I have same problem,  no longer showing up to reassign from guest.

[TheToddG]

This is beyond "quite annoying".  This is trash and deliberate sabotage of a perfectly working scale and system in order to force us to either upgrade or leave.  Planned obsolescence.

[ProgrammerGuy]

This is really NOT good. I need to see the "GUEST" logs so I can change it to ME when it logs me as a guest!!

[ProgrammerGuy]

There is no such toggle on my Aria 2 page.  In fact, it shows NO WEIGHTS AT ALL.  NOTHING.  This is really NOT good. I need to see the "GUEST" logs so I can change it to ME when it logs me as a guest!!

[Hodag65]

After changing batteries, weight was not going to the correct user.  Deleted one user and it was still not going to correct going to guest.  Deleted other user now Aria does not show up on my list of devices.  What needs to happen now?

[Tinus8]

This used to work, but now it doesn't show the guest logins anymore. Very annoying!

[MrRecliner]

I use only the mobile app. I no longer see guest weigh-ins like I used to. Seems to me the feature was removed. I can't claim guest weigh-ins as mine.

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Yup, me too.

[makoshark]

This features of the web dashboard has been disabled so this workaround is broken now too.

The underlying issue appears to be different from the one several years ago. I've described in a different thread: https://community.fitbit.com/t5/Aria-Scales/Weigh-ins-from-others-are-not-visible-Aria-2/m-p/5405267...

[geejaytee]

6 weeks and they're "still looking into it". I'd like to see exactly where on the priority list it is, and exactly who's dealing with it, as there's nothing on this thread.

[CraftmasterCC]

So did we ever answer this or did we just close the thread as 'working on it's? 

[lmirallegro]

Any update?

[DSegleau]

Just ran into this on my Aria scale (yes, the original,  not the 2). It's registering all weights as GUEST and now I can't go in and edit them from the website or the Android app. NOT GOOD. NO BUENO. Very frustrating!