So just an update to inform anyone who may be having the same issue: Don't wait for Fitbit to help you try to fix it. Request a refund immediately. I was too lenient and trusting with Fitbit - patiently trying their fixes whilst the back and forth with them took literally years. Despite requesting a refund soon after buying the Aria 2 I did follow their instructions to try to reset etc. Nothing worked. Clearly it's a design flaw. Now I've exhausted everything they've suggested to fix it and asked for a refund for the 10th time they've told me it's been longer than 45 days since purchase so I can't have a refund. When I pushed them on consumer rights they told me they'd send a replacement. I sent my details but questioned whether a replacement would actually fix the issue of missing body fat percentage readings as it seemed to be a design flaw. And their reply? We've sent you a replacement. When I immediately replied stating that I don't want a replacement if it doesn't work - I want a refund, or better I just want a working product that shows me weight and body fat readings they told me they'd sent a replacement, but it wasn't an Aria2 because none were available, so they've sent me an Air. Which they've confirmed doesn't measure body fat.
So to resolve an issue with my Aria 2 scale, where the body fat measurement doesn't work but the weight measurement does, they've sent a scale that doesn't measure body fat. Wtaf. This is an absolute joke and surely some dodgy way to get out of their legal responsibility.
I was a loyal Fitbit customer with premium, ionic watch and previous charge HRs but that's the final straw. I will be searching for an alternative and ditching Fitbit entirely. To be fair I could do without the frequent chemical arm burns from the charging port. Absolutely disgusting behaviour.
Do not buy an Aria 2.
