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Aria 2 won't show on wifi list

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‎07-31-2019 20:55 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎07-31-2019 20:55 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

I just purchased the Aria 2, and it says that it should appear on the wifi list, but it does not.  It seems that many people have had this issue for years, and most people give up and send the product back.  There apparently used to be a link to a download, but that is gone.  Nothing in the help pages anywhere is helpful regarding this issue.

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‎07-31-2019 21:04

‎07-31-2019 21:04

Are. you. kidding?

 

This is what I found on a post from 2016--basically, it only works with legacy routers????  Like pre-2009.  

 

Scroll down a bit, and Cleve W posted his response from tech support in 2016.  I will try this a different day.  Not today.  What a rigamarole.  Not a happy customer.

 

https://community.fitbit.com/t5/Aria/Cant-connect-to-Aria-WiFi/td-p/772245/page/2

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‎07-31-2019 21:08

In response to amorrison

‎07-31-2019 21:08

And NO, I do NOT accept this as a solution!  This will affect my bandwidth, and I am still on the fence about doing this process.  I'm probably going to send back the lemon.

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