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Aria 2 won't sync with WiFi

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‎06-06-2019 13:37 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎06-06-2019 13:37 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

Purchased this item and month and a half ago, worked fine until yesterday now it wont sync and support keeps telling me its because Comcast my wifi provider updated software.   I think its the darn scale but fitbit doesnt seem to care.   they are monitoring the problem.   That and a dollar gets me a cup of cheap coffee.  While I like my versa I see no reason to purchase fitibit when this versa dies and I bet it does within a yr.

 

 

Moderator edit: format

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‎06-08-2019 04:14 - edited ‎06-08-2019 04:17

‎06-08-2019 04:14 - edited ‎06-08-2019 04:17

@snorkey it's great to see you in our Fitbit Community! I'm sorry for the late response and I'm sorry to hear that your Aria scale is not connecting to your network. Our team is reviewing this and once a workaround is available, we'll make sure to post it in the Community.

 

I totally understand how frustrating this is for you and I appreciate your feedback since this helps us to keep improving.

JuanJo | Community Moderator

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