I´ve been i contact with support so many times regarding this scale and sync issues of diferent kinds (either syncing issues or errors when adding scale members). I tried to create a "feature request" for the development team to acknowledge this as a serious problem. Feature requests are posted here and is not part of the forum threads. What the administrator did was simply to cancel my feature request and create a new post among all the other similar ones.
It seems to me that this scale has serious issues and sometimes works and sometime not. It mostly works for iPhone users but It happens to them as well (I have both Android and iPhone and have tested with mixed results on both). If it´s the scale, bluetooth, android or iphones is hard to tell. The only thing we as users gets are standard answers like "try reset your scale, read this article etc.)
For me and my wife it´s always to "force quit app" that is the solution when syncing is not working. Inviting members to the scale is also troublesome. In some cases it works with just adding by username and sometimes not, same when inviting via email adress, works sometimes and sometimes not. Mixed results from time to time.
The standard answers that the support replies with regarding syncing issues (when app doesn´t popup the log weight modal on your phone)
- "It seems your scale is not connected properly to your account" - Do the OTA and CLR-thing - page 12 in the manual
- "It seems your scale is not connected properly to your account" - Try this guide for setting up your scale (link)
- "Your account shows that there is no currently paired scale for your Fitbit account, please try set up your scale (another link)
The most frequent reply is the last bullet above. I have asked several times if they actually CAN see this somewhere on my account or if this is just a standard answer. I actually can see the scale on my profile page (desktop) next to my Sense 2 as well as in the Fitbit App.
