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Aria Air Scale - how long should it take for the weight to appear to save?

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‎04-24-2022 07:54

‎04-24-2022 07:54

I'm not sure if this is a syncing issue - which appears to be common and BTW, fitbit, referring people to the help article isn't helpful.  

 

I just received the aria air, it took a ridiculous amount of time to set up.  I don't know how or what prompted the scale to suddenly decide to display the weight on the app with the option to save.  Going through this again.  Stepping on/off the scale.  Turning on/off the app & bluetooth.  The weight does not appear on the app.  I do not get an option to save.  

 

Stepping on the scale is stressful enough for me and your product is not helping.  How long should it take before the weight displays in the app to save it?  Do you provide a manual save option - which defeats the purpose in having this scale - but wondering what kind of work arounds you offer?

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3 REPLIES 3

‎04-25-2022 06:35

‎04-25-2022 06:35

Hello @gcallan 

I have the same scale. I find that having my device (iPhone, Android, iPad) within arms reach while I step on the scale handy. I can see the weight pop up on my device within a few seconds and I can easily just hit save right away. Or right after you step off the scale just swipe your Fitbit App to sync it and your weight (with option to save) will appear immediately.

Let me know if this helps 😃 Happy Stepping! 

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‎04-28-2022 06:53

In response to SunsetRunner

‎04-28-2022 06:53

Thanks for the suggestions.  I do have the phone right next to me on a shelf so I can see if anything changes.  Yesterday it did but so far all other days, including this morning, it has not.  I've also tried the syncing without success, yet.  It's so frustrating.

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‎04-28-2022 07:23

In response to gcallan

‎04-28-2022 07:23

Hello again @gcallan 

I’m sure it can be very frustrating. I did find this great YouTube video that addresses Aria Air Scale syncing issues and reconnecting to the Wi-Fi settings. I’d definitely take a look at it and see if some of the troubleshooting tips might apply to your situation. Look here for the Video: https://m.youtube.com/watch?v=_QA2076Lt_k&feature=youtu.be

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