Aria Air inaccurate weight readings

[Shellycpa]

I’ve recalibrated, I use a flat surface and I measure barefoot. I’ve had this Aria Air scale for about one week. The weight result changes dramatically every time I step on it. Here are my 5 times in a row without changing anything weights:

142.6, 133, 121.2, 155.6, 159.6!  I actually weigh about 150 but who would’ve known that?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Shellycpa, it's great to see you in our Fitbit Community. Regarding the inaccurate weight readings issue that your Aria Air has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone and email. Please reply to their last email in case you need further assistance.

I'll also be around if any question arises.

[Shellycpa]

Thanks for circling back to me. I sent the scale back and am waiting for a
replacement scale soon I hope! I haven’t heard back from anyone though
yet...

Shelly Milam

[JuanJoFitbit]

Hi @Shellycpa, thank you for getting back. I'm glad to hear that you are going to receive a replacement unit.

I was able to get in touch with our Support team and was told that they they will follow up with the replacement process soon. Don't hesitate to get back if more assistance is needed.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀