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Aria Air not syncing (2019 issue still not resolved?)

‎08-29-2025 08:05

‎08-29-2025 08:05

So I picked up a used (but never used) Aria Air today, it connected, to fitbit app, asked me to hold button to get to "ota" then again to "clr" then it configured.  It appears to connect via BT when I sync  the app.  But it never syncs to the app.  Says unsync'd for 1011 days.

 

Now I see back in 2019 this was "resolved" but no mention of what the resolution was, just anecdotally that it started working again.

 

Anyone have a solution?

 

I've reset the app, turned off power saving and Do not disturb on the phone.  Deleted data/cache and reset the app, reset the scales countless times but still it's stuck at 1011 days since sync.  I see there is an icon for wifi on the scales but that never illuminates.   Not even sure of the feature set of the scales, I presumed weight and BMI would work (sync) automatically and thats all I needed. 

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Update 11/8/2019: Hi everyone - this issue has now been resolved. Thanks again for your reports and patience. 

 

Hello Aria Air customers - we are aware of an issue that is currently preventing your Aria Air from syncing properly. If you set up Aria Air after 10/28, you will not be able to sync until this issue is resolved. 

 

We apologize for the inconvenience, and are working to resolve this as quickly as possible. We will update this thread as soon as we have more details on this fix, and appreciate your patience in the meantime.

Answered! 

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1 REPLY 1

‎08-29-2025 09:58

‎08-29-2025 09:58

Sorry no help to yourself.. but I'm having a similar issue.. after migrating to Google account my Aria Air scales won't sync..

I've removed scales from app.. restarted/reset them.. was told they were in use by another account (yes.. my old one) resolved that issue but they won't sync.. when I stand on them fitbit app opens the log weight feature for me to manually log my weight.. so they're recognised by fitbit app but won't input my weight  ???

Any help would greatly appreciated..

Many thanks 

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