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Aria Air sending the incorrect weight to the App

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‎01-01-2023 06:35

‎01-01-2023 06:35

Hi,

I've seen this asked a few times on here but I can't see any resolutions. 

 

My Aria Air is not sending updated weights to the app. Rather it just seems to repeat the previous saved weight.

 

I have tried all the prescribed resets and resyncs from other posts on here but no joy.

 

I'm getting the same results for my phone and my Wifes phone. The apps are up to date and the scales seem to be working ok on thier own.

 

As stated I've done all the resets, batteries out, opt/clr stuff, drop and reconnect on bluetooth, remove from the app etc with no luck.

 

Anyone out there got any other ideas?

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‎01-07-2023 03:10

‎01-07-2023 03:10

I´ve been i contact with support so many times regarding this scale and sync issues of all kinds. I tried to create a "feature request" for the development team to acknowledge this as a serious problem. Feature requests are posted here and is not part of the forum threads. What the administrator did was simply to cancel my feature request and create a new post among all the other similar ones.

 

It seems to me that this scale has serious issues and sometimes works and sometime not. It mostly works for iPhone users but It happens to them as well (I have both Android and iPhone and have tested with mixed results on both). If it´s the scale, bluetooth, android or iphones is hard to tell. The only thing we as users gets are standard answers like "try reset your scale, read this article bla bla bla).

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