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Aria Air shows a "Weight Limit Exceeded" message

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‎05-03-2020 14:51 - last edited on ‎08-27-2020 06:07 by Fitbit Moderator

‎05-03-2020 14:51 - last edited on ‎08-27-2020 06:07 by Fitbit Moderator

My aria air this morning keeps showing the weight limit exceeded sign, yesterday I was 67.5kg so definitely not exceeding the limit. Has anyone else had this issue and know how to fix it?

 

 

Moderator edit: updated subject for clarity

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‎08-27-2020 06:06

‎08-27-2020 06:06

Hi @AlexandriaHanki, welcome to our Fitbit Community. I'm sorry to hear that your Aria Air is showing a "Weight Limit Exceeded" message.

 

I was able to get in touch with our Support team and was told that they assisted you via email. Please reply to their email in case the issue persists and they'll be happy to follow up and assist you accordingly.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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