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Aria Air won’t go into setup mode

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‎04-10-2020 05:42 - last edited on ‎04-29-2021 11:02 by Fitbit Moderator

‎04-10-2020 05:42 - last edited on ‎04-29-2021 11:02 by Fitbit Moderator

I received my aria air and have downloaded the app go through the name your devise and initals I am now struggling with getting the scales into set up mode I have tried removing a battery and putting it back I after 10 seconds for over half an hour. I have tried removing all batteries and waiting varying lengths of time. Tried looking for hidden set up button (I can’t find it) tried pressing on corners and still nothing. Any help would be amazing this is so frustrating 

 

 

Moderator edit: updated subject for clarity

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‎04-12-2020 06:28

‎04-12-2020 06:28

Hi @AlexCeri 

 

Please see the attached link 

https://staticcs.fitbit.com/content/assets/help/manuals/manual_aria_air_en_US.pdf

 

Page 12 of the manual discusses the reset process and shows where the button is located on the scale.

 

I hope this helps 😊

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