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Aria Air won't link to phone

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‎12-29-2020 04:22 - last edited on ‎04-06-2021 05:04 by Fitbit Moderator

‎12-29-2020 04:22 - last edited on ‎04-06-2021 05:04 by Fitbit Moderator

My new Aria air won't show the weight on my, or my daughter's phone. It says synced in the app but nothing happens on the phone when we get weighed.  Everything is fully charged and updated. We have tried all the troubleshooting methods but still nothing. Can anyone help?

 

 

Moderator edit: updated subject for clarity

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‎01-20-2021 05:33

‎01-20-2021 05:33

Hi @Staffyty, it's great to see you in our Fitbit Community. Regarding the connection issue that your Aria Air has experienced, I appreciate the time spent trying to get the issue resolved before contacting our forums.

 

Please make sure that you followed the setup process as described in this help article.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎03-16-2021 04:31

‎03-16-2021 04:31

Affects me too

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