Aria Air won't sync automatically after recent app updates

[aepace]

For years now I have gotten in the habit of force-closing and then reopening the Fitbit app in order to force a sync with my Aria scale. Please see this topic:

https://community.fitbit.com/t5/Aria-Scales/Aria-Air-won-t-sync-if-Fitbit-app-is-open/m-p/5043051/hi...

However, after a recent Fitbit app (android) update this trick ceases to work anymore. Here's the scenario:

When you step on the scale, it shows your weight, but it also has a little bluetooth icon illuminate when it connects to your phone to sync. Perviously, I would step on the scale, no bluetooth icon, and no syncing with my phone. Force close the app, relaunch the app, and then the icon would appear on the scale and then the weight data would sync. Annoying, but repeatable. 

Now, the bluetooth icon doesn't turn on, no matter how many times I close and reopen the app. However, if I click the "+" sign to add weight automatically, then the bluetooth icon turns on, and the window appears on the app to add new weight. *However*, it still does not actually sync the weight value from the scale to the app. I have to manually delete the prefilled value for weight and enter manually what I see on the scale. I have to manually clear the body fat percentage value too, even though the aria doesn't record that, nor have I ever saved a value for it. 

At this point, syncing is completely broken. And of course I have cleared cache for the app and my phone, restarted the phone, etc. This started after a series of app updates in May 2024.

[Baconbacon]

This should be a really easy slam dunk for Google. I have a Google pixel 7 Pro which is Google's own product syncing with another Google product. This just makes me lose faith in the entire company. If they can't keep their own product lines working together, I might just go elsewhere for tech products.

[meeeeeee2]

Same here. Left a review on Google Play store. Only told to go to https://support.google.com/fitbit/answer/14236618 or https://goo.gle/contactfitbit.

What I did was uninstall, find a previous version (I used version 4.16) and everything started working. I'll try to go up version by version to find out which one killed it.

Problem is, for some reason (I am not letting Play Store update it once it sees it is out of date and I don't have automatic updates turned on) it updates to 4.18 and stops working.

Really needs to get fixed because now I can't sync my Aria Air and is unacceptable.

[Baconbacon]

the latest update seems to have resolved this issue for me.

[meeeeeee2]

Unfortunately, mine doesn't. Rockin' a Samsung Galaxy Note 10 Plus 5G.

[Baconbacon]

try opening the "weight" screen before you step on the scale.

[aepace]

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@Baconbacon wrote:
try opening the "weight" screen before you step on the scale.

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I've tried doing this, too. Having the "weight" screen open will illuminate the bluetooth icon the scale, so something is happening under-the-hood to prompt a sync. About 50% of the time, an "add weight" window will pop up and prompt me to manually enter my weight and body fat percentage (side note, why is that always pre-populated at 20%....), but it doesn't actually sync any data from the scale. I'm still on 4.18 and haven't been prompted to upgrade via the Play Store yet. 

I don't understand why this is so difficult for a company with Google's resources, but syncing has been broken in some form or another for years. It's always been the case that users have to discover some new song and dance to get it to work without any response from fitbit/google support.

[BitNotSoFit]

Same problem for me.  I have been doing the force stop on the app for years; annoying, but it worked.  Yesterday after the upgrade to Android 13 kernel 4.19, the Fitbit app 4.18.1 on my Galaxy S20 FE 5G no longer connects to my Aria Air.  (I have not tried to update the firmware on the Aria Air.)

Why buy a scale with Bluetooth (in the same Fitbit family!) so that I can manually force stop daily and now manually type in my weight?  My Versa 3 watch still connects; why can't my Aria Air?

Fitbit/Google please fix it!

[BitNotSoFit]

Today's entertainment . . . after I manually enter my weight, it switches units in the log of weigh ins from pounds to kilograms.  (I changed the settings back; entered my weight again; and it again switched the entire log from pounds to kilograms.)

[meeeeeee2]

UPDATE: Definitely for me, version 4.17.1 works consistently. 4.18 and 4.19 do not, no matter what I tried. Force stop, clear cache, clear data, remove and install scale, etc. 4.17.1 and previous versions always asks to allow turning on Bluetooth for nearby devices, the others do not. Seems to be the issue for my device using the later versions connecting to the scale. 

[KathyMann]

What decade are we living in??  I pulled out this scale after not using it for well over a decade and I can’t even get a weigh in manually, let alone sync to the app.  All these threads and suggestions by the company (non existent in this particular thread) seem illogical and archaic.  Makes you wonder why you spend all the money for all the bells and whistles and end up worse than before the old, standard scale 🤦🏼‍:female_sign:

[BitNotSoFit]

It seems to be working better for me these last few days.  Now I see that I was automatically and silently updated to version 4.20.1 sometime after its release on 28 June 2024.  (Of course the "what's new" does not mention anything except generic "big fixes and performance improvements".)

[aepace]

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@BitNotSoFit wrote:

It seems to be working better for me these last few days.  Now I see that I was automatically and silently updated to version 4.20.1 sometime after its release on 28 June 2024.  (Of course the "what's new" does not mention anything except generic "big fixes and performance improvements".)

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Not so much here. I've been running 4.21 for a couple weeks now ("bug fixes and performance improvements") and I'm still seeing the same thing: 1) no automatic syncing, 2) clicking on the "weight" menu activates bluetooth on the scale, 3) the "add weight" dialog pops ups, but does NOT have any synced data from the scale. Still broken. 

This is after the July 2024 security update, a couple of Google Play System updates, and multiple restarts. 

[meeeeeee2]

I even let the latest update install and still did not work for me. Version 4.18 and up just do not ask to allow turning on Bluetooth devices- if it doesn't do that, it won't work. I rolled it back to 4.17.1. Works consistently.

[aepace]

Haven't tried downgrading yet. I was updated to 4.22 over the weekend, and no surprise, it still doesn't sync with my scale. 

[MarkoHelsinki]

Same problem, working for iPhone but never synced with my wife's Samsung. Tried all the tips provided (app restart, manual weight update, phone restart, app update, scale firmware update).