Hi there,
I am losing my mind here. I keep trying to connect my Aria to the wifi (which used to work) and I cannot get it to find my Wifi network - despite trying everything (and yes, the wifi network does work). Here are my responses to a prior post from fitbit. Can anyone help??
- At what point in the scale setup process do you run into trouble? Please let us know of any error messages you've encountered on the scale or your computer/mobile device.
I remove the batteries, put them back in, get the set up screen on the scale, get my phone to identify the scale / sync with the scale, the scale then detects several wifis - but it fails to detect MY wifi even though (1) the wifi is working (2) it’s right next to the router and (3) the name of the router is only letters. I have gotten stopped at this part of the set up about 10 times.
2. What is the make and model of your router?
Xfinity gateway - I just got a new one (2020).
3. What is the distance between the scale and the router during set up?
6 inches
4. Does your WiFi password exceed 31 characters or spaces? Does it include any non-alphanumeric characters (such as ! or &)?
NO and NO
5. What is your scale's firmware version? You can find this number by removing the battery from the scale for 10 seconds, placing the battery back in the scale, and turning the scale back over. On the display, you will see the letter "V" followed by a number (e.g. V29). This number represents your firmware version.
v39
Any help would be great - I'm losing my mind here!
