Aria Scale syncing but App isn't updated immediately

[michae1a1ee]

I can see that my original Aria Scale is syncing... Shows in the Devices list when the last sync took place and it was a few minutes ago.  But the Fitbit app is not showing the most recent data for weight.  Up until a few days ago the measured weight would show up on the Fitbit app almost immediately after the Aria synced.  Now it's taking some amount of time to show up, regardless of refreshing or relaunching the Fitbit app.  Something has happened on the backend to delay the new Aria reading showing in the app.

[Carhaupt]

Same issue.  Weigh-ins are showing up in app (under recent weigh-ins)  but not on dashboard.

[Gloggs]

Same here. Doesn't show for 24 hours even though I've done all the checks I've found on the internet. I've had Fitbit watches for years now and have had a number of issues, one being. "Not waterproof" even though it describes it as being so. When they replaced it they sent me a used refurbished one which I thought was disgraceful. However I still purchased a Versa 4 but don't wear it in the water.

Surely Google can send an update about this Aria to sort this out. This would be good customer service!!!

Really disappointed. Will maybe try some other make next time

[phv]

Thanks you very much Andrea to confirm FitBit is working on a fix.

It is Black Friday... The strategical positioning of FitBit is taking a road which do not aims anymore at the place I want to go:
- The brilliant FitBit "One" had no replacement
- The web-based dashboard for fitbit data was abandonned
- APIs degraded (similar Google decisions applied to the great Google Nest smoke detectors)
- The issue of "being able to weight on FitBit scales" stays unresolved for already more than a month. 

[aissia]

Has anyone managed to fix this? I have the same issue on Android. Aria 2 shows the recent weight in but it doesn't show in the graph in the app.

[Maglez]

I really miss the web-based dashboard, I could do better analysis of my health, better visibility. It is sad that they removed that.

[phv]

There is no fix: the issue is at the level of Google servers where the measure is not timely pushed to the right user profile. You have to wait for about a day and it will eventually appear.

---

ABout the web dashboard:
for weight, there is https://trendweight.com/ which free and fantastic and seamlessly integrates your fitbit data (as well as Withings data just in case you would consider moving there as I am just doing)

But OK this is equally affected by the bug this thread is about. You have to wait for new measures to surface.

[peteypolo]

I assume it’s further negligence or intentional en**ahem**tification on the goog’s part.  😞

Whatever the case it’s super frustrating. I have an Aria 2 and iPhone 15. Fitbit app v.4.56 (45640025) and iOS 26.1. And I see the same problem everyone is reporting. 😞

[phv]

Behaviour changed today.

I weighted at 9:03am

The measure went fast to the Fitbit server « device data » for the finit Aria

The measure eventually arrived in the user profile at 12:32pm …but this time - contradictory to the usual approach of former days since ever - with no indication anymore of the time at which the weight was actually measured (9:03am) 

[Maglez]

It seems to me they don't look at this community.

Could you share the link to that ticket? I wonder if it has a link to vote for it so we all could vote and perhaps it would get more priority.

[patrick40]

unfortunately you won't be able to access the ticket even if I paste the link here; it's private and only visible to users that they add to the ticket.

[Maglez]

Could you add to the ticket the link to the full issue on this community? It is astonishing that they consider this a minor issue and it won't be sorted in a long time. 

[kimbad99]

@patrick40 My guess on the P3 priority was the ticket was raised with only the dashboard late sync issue and the broken API was not included. Can you confirm this on the ticket? IMO, because of the broken API, this should be a P1 as any client apps will never get the historical data.

[LZeeW]

@Maglez   There is a blue banner on this forum's main page, saying that it is for customer-to-customer support and isn't monitored by the moderators.  So no, they don't look at this forum.  Users who have migrated to Google accounts can send feedback directly to Google in the Fitbit app.  Please tap on your profile picture, then Send feedback.  That being said, I don't think it will change the priority.  Fitbit discontinued the Aria 2 over five years ago.  Generally, that makes it a legacy device.  Sadly, I don't expect a fix at all.

[peteypolo]

Today I see my weight data from ~06 am made it out to linked applications by 3:22 pm, a 9-ish hour delay. 

[AndreaFitbit]

Hi everybody. Thanks for your feedback and with your patience regarding this situation.

 We are aware of a delay in Fitbit scale weight data appearing in the Fitbit app and are actively investigating this bug.

[Carhaupt]

Too late. I've moved to garmin after being loyal to fitbit for years....

Good luck.

[Lars2893]

Hey Andrea. Thanks for your detailed updates and understanding of our frustration regarding this situation.

We have been aware of your awareness for over a month and have been awaiting a meaningful timeline or even statement as to whether or not you intend to fix the issue regarding delay in Fitbit scale weight data appearing in the Fitbit app.

[phv]

On Fitbit since 2013.
3x badge "disco shoes" (>55000 steps on a day)
5x badge "volcano" (>500 floors on a day)
maximal cumulated badges gained in 2018 (20003km) and 2015 (35000floors)

I went to Apple Watch first. Still using the Aria and sync'ing data to/from fitbit cloud.

But the time it takes to address the weight issue reported in this thread, as well as the deprecation of many valuable services (no more web dashboard, no more pocket-designed podomètre) and the very poor data analytics is a sign that Google does not consider Fitbit as something that still matters.
Moreover, it became frequent t that my Aria was turning on "for hours" without anybody standing on it. Replacing batteries too frequently.

Hence  I am gone: I went for a Black Friday deal on Withings a week ago and I am quite satisfied.

[ale_dev]

Just downloaded my data directly from the fitibit API to check if it had updated information, and it also is not updated ... this is most likely the reason for the app not updating. 

This really sucks, it used to be instant and now takes hours to update.

[Scampa123]

What is crazy to me is that if I click the battery in the Fitbit iOS app (top left), then my Fitbit scale, then recent weigh ins, I can see my weigh in immediately.  It’s the front-page dashboard view in the Fitbit app that doesn’t update immediately.  So the data makes it into the app itself, it’s just not being used in the widget on the front-page dashboard till later.