Aria Scale syncing but App isn't updated immediately

[michae1a1ee]

I can see that my original Aria Scale is syncing... Shows in the Devices list when the last sync took place and it was a few minutes ago.  But the Fitbit app is not showing the most recent data for weight.  Up until a few days ago the measured weight would show up on the Fitbit app almost immediately after the Aria synced.  Now it's taking some amount of time to show up, regardless of refreshing or relaunching the Fitbit app.  Something has happened on the backend to delay the new Aria reading showing in the app.

[phv]

The data makes it fast to the Fitbit server, as a new measure on the device.

The delay is not in the front end but in the move of that information in the corresponding individual user profiles. It affects all ways at looking at the data, including the front-end and the APIs.

[kimbad99]

For those that are frustrated by the API webhook/notification issue for client apps where you will never get the historical data regardless of the delay, I have found a workaround that works for me on TrainingPeaks.
Weigh yourself first thing in the morning, say 07:00. This calls the client app which then sees no data because of the delay. Monitor the Fitbit App until several hours later, your 07:00 weigh-in appears. Then, if you can, jump back on the Aria again for a new weigh-in on the same day which in turn will call the client webhook again but this time it will successfully retrieve the data from the 07:00 event, rather than the current one and update the values in the client app.

[fkndoobs]

The problem appears to be getting "less bad" for me in the last few days. It's taking about 3 hours to sync from the scale through to my profile which still isn't great, but a big improvement on recent performance. 

[AndreaFitbit]

Thanks for getting back to us and for your feedback.

Our team is still investigating this and working to identify a resolution as quickly as possible.

I appreciate your patience and look forward to getting you back on track.