Aria Setup WIFI ERR

[kaj205]

I have a NetGear 300 WNR20003v router and I've spent HOURS trying to accomplish a successfuly link to this scale! How I wish I'd taken a moment to read the community board comments on this issue PRIOR to buying it.  For some reason, I just assumed that it would be as quick and simple as it has been setting up my various FitBit trackers.  Wrong!  Okay, so here's the scoop:

1. Followed setup per directions - arrive at "joining wifi"......for maybe 30 seconds then display goes to "wifi err" and I'm back to square one.  This is really infuriating!

2. Rest my wireless router (and my modem) multiple times.  

3. Updated my router firmware.

4. Router keeps "scanning for available networks" so that when I'm asked to log back into the home network at the step just before the scale attempts to "join wifi", my wireless automatically reconnects to the home network and "turns off" the aria network.

5. I made sure the scale is sitting just 12" from the router. 

6. Followed the procedure OVER and OVER and OVER to no avail!  Still no success.  

*I have attempted this via my mobile app on a Samsung Galaxy SIII, as well as an Amazon Kindle Fire.  I do not have a desktop PC.* 

In the hours I've spent researching this fiasco, I find the following and need info:

1.  My NetGear N300 2000v3 router seems to be set to 802.11 but not "b".  HOW DO I CHANGE THAT SETTING to 802.11b??  Note: I'm not certain of this, because I don't have a set of specs for this router.  I did install the router Genie app and I'm able to login to the router, but can find NOTHING that mentions these settings?

2. I follow the directions and successfully connect to the "aria network" on the router and then the instructions tells me to go back to the wifi settings and sign back in to my regular home network.  When I attempt to do this, and the "please enter password" comes up, I'm in the middle of entering that password but my router automatically connects back to the home network.  This is because my router is constantly scanning for available networks.  When this occurs it automatically changes the "aria network" to "turned off"??  Do I need to do something in my settings to keep it from scanning?  I tried telling it to "forget" my home network while I connect to the aria network, but it STILL automatically reconnects anyway.  

It would be nice if I could get a FitBit rep to help me step through this, but I've requested this several times via phone and email, with no response other than "please use these troubleshooting" methods.  Please realize, FitBit staff, that many if not most of us are NOT IT SPECIALISTS!   I have done my due dlligence on this and can honestly say I've never had a more frustrating experience attempting to get something like this to work.  I know a little bit about wireless and modems, but not enough to comfortably work with the various advanced settings FitBit suggests.  My suggestion?.....produce a product that is simpler to configure.  We're talking about a scale here.  Not a necessity; a luxury for certain.  However, it seems that you would be concerned that SO MANY of your customers are having the same issues, and these posts go back several years.  So, now that I'm off my soapbox, I would humbly ask that someone contact me with the answers to my questions.  I will post my results and if I can possibly help any other FitBit customers, by posting any success, I will certainly try to do so.  I don't want to send this scale back, but I may end up doing it. People just don't have time to waste like this. Thanks everyone, if you took time to read my "mini-novella".....K.Jones - Roanoke, VA

Moderator Edit: All-caps

[JuanJoFitbit]

@Gippis @MZD I know that this is frustrating and your feedback is really appreciated.

[Brucesf]

Fitbit should address the issue. I got a 400$ still can't get connected. 

[JuanJoFitbit]

@Brucesf Welcome to our Fitbit Community! I'm sorry to hear that your Aria scale is not connecting to your network. I would like to follow up on this and would like to know a few details that will help me to assist you accordingly: Have you made changes to your network (router, router settings or WiFi password)? What is the make and model of your router?

See you later! 

[Brucesf]

Thanks for reaching out. I have the google mesh wifi (model #: AC1304) . I have also contacted their support but they said their router suppert this and there is no need to modify the configuration. The Google Wifi Care Team  responce:

As I've checked, Aria scale would only ask for the network name and password of the Google Wifi, there's no need for network configuration since Google Wifi supports the protocol required.
As for this concern, it would be best to contact Aria to check for other device requirement to connect to the network.

[JuanJoFitbit]

@Brucesf Thank you for getting back! Since you were told that your router complies with the setting needed by the Aria, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

Let me know if you have any doubts! 

[Melanie0271]

I contacted my ISP and they said that they don't support this. They only support issues with my internet - which I think is fair enough. Why should they do Fitbit's support role? I am not a programmer so I don't feel at all comfortable with playing around with my internet settings when everything else is working perfectly except these scales. Please give us a patch to download or some simple instructions to get this working. Otherwise, I agree with another user when she said she could have just bought a cheap set of scales and entered the weight into the app manually. 

[JuanJoFitbit]

@Melanie0271 Welcome aboard to our Fitbit Community! I'm sorry about the difficulties you've experience when trying to connect your Aria scale. Please let me know what is the make and model of your router. Regarding the settings, they (your ISP) can just verify with you the protocol and bandwidth that the Aria scale require, which are: Protocol 802.11b and bandwidth 2.4GHz.

I really understand how frustrated you will about this and look forward to your response!

[SunsetRunner]

2.4 GHz, protocol 802.11 b and choose channel 11, that works 🙂

[regretpurchase]

Even after getting your service provider to make all the changes the problem will probably not be solved. The Aria scale is not meant to last for long, just past the warranty period.