Aria WIFI Error with Comcast

[lesmith]

HELP!!! I have searched and tried everything and still cannot get my Aria scale to connect to my router. It goes all the way through and then I receive the WIFI ERR message. My network mode on the router is 802.11 b/g/n its the 2.4 GHz network and the channel bandwidth is 20/40. I have reset the router 3 times and have tried set-up from my iPhone and Mac. I even tried to manually enter the MAC address of the Aria into the router settings, with no success. If anyone has any help what-so-ever, it would be greatly appreciated!!

[JuanJoFitbit]

@mellooney It's great to see you in our Fitbit forums! I'm sorry to hear that your Aria scale stopped connecting to your network. Thank you for taking the time to troubleshoot this issue before getting in touch with our Support team. I would like to follow up and would like to know if you tried the setup solutions when you got home.

In the meantime, make sure that your Xfinity router complies with the protocol 802.11b or b/g/n. Also is the bandwidth 2.4 GHz? This information can be reviewed with your Internet service provider.

Looking forward to your response! 

[mellooney]

The steps didn’t work. Apparently, since I got the Xfi pod (wi-fi extenders), I am unable to configure the 2.4 and 5 ghz channels separately. 2.4 ghz is set to 802.11 g/h and is grayed out and doesn’t let me change. The 5 ghz is set to 802.11 a/n/ac and I cannot change. On both I have the option of manually adding a wi-fi device manually by Mac address. I don’t have time this morning to try that. I’ll try to contact Comcast later in the week to see if they can change the 2.4 ghz to 802.11 to accommodate the b mode.

Thanks.

mellooney

[JuanJoFitbit]

@mellooney I appreciate the time you are taking to troubleshoot this issue and contacting Comcast for assistance. Don't hesitate to get back and I'll be happy to assist you further if you have additional questions.

Catch you later! 

[mellooney]

Comcast reconfigured my 2.4 ghz to include the b, but I haven’t had a chance to test it yet.

Sent from my iPhone

"Life doesn't give us chances... life is our chance to give" ( Ziggy Cartoon)

[JuanJoFitbit]

@mellooney I'm glad to hear that Comcast helped you to change the setting. Don't hesitate to let me know if that change helped you to get your Aria scale connected.

See you around! 

[mellooney]

I got it connected again after Comcast made the adjustment!

Melony
Sent from my phone

[JuanJoFitbit]

@mellooney I'm so glad to hear that your Aria could be set up. Thank you for posting the update here!

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[tamahome]

Even if your router only has g/n 2.4 ghz, the Aria should still work with it.  B devices can connect to G.

[JuanJoFitbit]

@tamahome Thank you so much for sharing that information. I'm pretty sure this will help other users that are experiencing setup issues.

Your contribution and feedback are greatly appreciated.

Don't hesitate to get back whenever you have questions or need help! 

[mellooney]

Thank you, I tried continuously with Xfinity's automatic setup with the 802.11 g/n configuraiton and it would not work. I had an Xfinity customer service person manually configure with b/g/n and it worked again.  Unfortunately, got the upgraded Xfinity Router, and now have the same issue as before.  Customer service rep at Xfinity couldn't figure out how to change it like the last person did, so I'm stuck with a scale that won't connect to my wi-fi.  I will keep working the issue.  I'm signing out of updates on this post however.  It's an Xfinity issue.  Thank you again.

[JuanJoFitbit]

@mellooney Thank you for getting back! We’re aware of the issue, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you were hoping for, but rest assured we are always working to improve our products.

 Thank you for your understand and patience with this.

[Bdonahue]

It is truely unbelievable that this thread dates back to 2015 and Fitbit has been unable to do anything about the instability of this product’s connection to WiFi.  I have dozens of smart devices in my home who continue chugging along connecting to my network for years without issue. I am not surprised that your company’s stock price has dropped 80% is the last ~3 years.  I will never again buy a Fitbit product and wish you well in your future endeavors.  I am now headed to my roof so I can launch this useless paperweight of an aria scale off my roof.

Moderator edit: word choice

[tamahome]

I finally got the scale setup to work, after trying the setup two times.  I picked channel 11, and b/g/n mode on the Comcast router.  I currently have the 5 ghz mode off.  Any other router would work fine, even with just g/n modes.

[Johnzin]

I guess it wasnt just me.  I gave up long ago. 

[JuanJoFitbit]

@Bdonahue @Johnzin I know how you feel about this and your feedback is greatly appreciated guys.

@tamahome I'm glad to hear that you managed to get your Aria scale set up. Thank you for posting your update and sharing the steps you followed in order to have this issue fixed. Don't hesitate to get back if you see something unusual and need further assistance.

I'll be around if any questions arise!

[Potterful]

Here is what worked for me....note: these steps did not work on laptop but worked when I tried them from my Android smart phone (repeated same steps on same Xfinity wi-fi network; don't know why it was a different experience). 
Xfinity Steps

a. adjusted the mode of my 2.4 GHz network to be 802.11 b, g, n (it was g, n - no b)

     Open the Xfinity "Xfi" app > Advanced Settings > "2.4 and 5 GHz Wifi", click Edit next to the 2.4 GHz section. I set wifi mode to the "b,g,n" and I set Channel to "Auto (Recommended)". Click Apply Chnages.

Fitbit Aria Steps

a. On phone, open browser (I used Chrome) and go to https://www.fitbit.com/scale/setup

b. Follow directions (on phone)

c. Aria 1 scale was able to connect.

d. Dang, now I have the "Thinking, ERR" result (but scale is connected to network). So troubleshooting continues. 

[tamahome]

I tried a new linksys router that only had 2.4 g not b mode.  I plugged it into the Comcast router and it worked fine with the scale.   

[JuanJoFitbit]

@Potterful Welcome to our Fitbit Community and it's great to see you here @tamahome! Thank you so much guys for sharing the tips that helped you to get your Aria scales connected to your WiFi. I'm sure that this will help other users that experience the same issue.

Have you guys heard about our Discussions board? In this board you'll be able to tell your stories, meet more people and start your own topics.

I'll be around if you guys need have any doubts! 

[Daddyof2]

Thank you. I can confirm that these steps work.

[JuanJoFitbit]

@Daddyof2 Thank you for participating in our Fitbit Community! Thank you so much for sharing your feedback and I'm glad to hear that the steps worked for you as well.

Have you heard about our Discussions board? In this board you will be able to tell your stories, meet more people and start your own topics.

Don't hesitate to get back if more assistance is needed!