04-27-2016 18:01 - last edited on 09-10-2019 14:53 by MatthewFitbit
04-27-2016 18:01 - last edited on 09-10-2019 14:53 by MatthewFitbit
So I spent a little while trying to get my Aria re-connected after making some changes to my router.
I have one of the new models with two radios (2.4Ghz and 5). It uses 802.11 b/g/n on the 2.4Ghz band and ac on the 5Ghz band, and offers to "intelligently" use the correct band for the device connecting. I set it up on a newish laptop running Windows 10. Apparently there's something that Aria doesn't like about this whole setup, but I finally got it working and this is how:
Answered! Go to the Best Answer.
10-10-2018 05:30
10-10-2018 05:30
@Luroc It's great to see you in the Fitbit forums! I'm sorry to hear that you need to repeat the workaround mentioned above in order to connect your Aria scale. Try restarting your router and once this has been done, try the workaround one more time and monitor the behavior of the scale and let me know if the issue gets resolved.
See you later!
10-10-2018 15:04 - last edited on 10-11-2018 06:07 by JuanJoFitbit
10-10-2018 15:04 - last edited on 10-11-2018 06:07 by JuanJoFitbit
LOL. Yes, I have reset my modem and the gateway. many, many times.
The only way to get my Aria to sync any more is to switch B,G,N to B,G and back... and then weigh myself within minutes or it won't sync. This "fix" only last a very minimal amount of time.
Moderator edit: format
10-11-2018 06:06
10-11-2018 06:06
@Luroc Thank you for getting back! Since the issue persists, let me go ahead and send your case to our Support team and they'll be happy to assist you and follow up. You should receive an email from them soon.
Let me know if you have any doubts!
10-11-2018 07:01
10-11-2018 07:01
I think it’s terrible that we spent a lot of money in an allegedly easy-to-use scale. Instead, we are told to perform difficult, convoluted steps, in order to get the lousy item to do what it’ was intended to do. To add insult to injury, this scale can’t even just tell weight, even if it didn’t sync, etc. You can’t even just step on it to find out your weight. My old $20 drugstore one is better. My fancy Aria is in the garage collecting dust. And only because I’m not sure on how to dispose of it.
10-13-2018 05:07
10-13-2018 05:07
@Tsanta59 I totally understand your frustration about this and appreciate your feedback. Since your case was being handled by our Support team, please let me know if they provided a solution and followed up on your case.
See you later!
10-28-2018 12:01
10-28-2018 12:01
I followed this and it resolved my issues FINALLY! I was not able to successfully switch back to GN with BG protection enabled. The only way I could get the scale to connect was with B/G/N mixed mode - sigh but the fact that is working again after many tries, countless videos and support articles to setup the last two weeks I am relieved. Thank you so much for posting
10-31-2018 09:24
10-31-2018 09:24
@oltimer Welcome to our Fitbit Community! I'm so glad to hear that you resolved the issue and could set up your Aria scale. Thank you for posting the update here and sharing the workaround you followed in order to have this issue fixed.
I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.
Hope to see you in our Fitbit Community more often!
12-13-2018 14:44
12-13-2018 14:44
This didn’t work for me as my router doesnt give me this option - I have an ASUS AC-68U and it refuses to work with it despite working for a couple of years on my older ASUS router. Really disappointed and having read this thread I’m not going to try any longer. Is there a firmware upgrade at all ?
12-14-2018 09:19
12-14-2018 09:19
@AMGoodridge Thank you for joining us in this thread and our Fitbit Community! I'm sorry to hear that your Aria scale is not connecting to your network either. I would like to know a couple of details that will help me to determine the cause of the issue: Have you changed your WiFi password or router settings? Does your router run the protocol 802.11b and bandwidth 2.4GHz?
Keep me posted!
12-14-2018 09:40
12-14-2018 09:40
Hi, I have recently changed my router (and SSID and password) and I’m sure it runs protocol 802.11b at 2.4ghz. I got the WiFi ERR once but rest of time it’s just NO SYNC on the last stage. I created a guest network with the SSID not containing underscores etc and the password is only alphanumeric ie no special characters (plus I made it the same password as before) which made no difference. Have tried the pc app as well as the other method with same result.
12-15-2018 04:40
12-15-2018 04:40
@AMGoodridge Thank you for getting back and providing the details requested previously. Since the issue persists, let me go ahead and send your case to our Support team so they can investigate further and provide a solution. They'll contact you via email soon.
Let me know if you have any doubts!
12-24-2018 13:31
12-24-2018 13:31
It’s beginning to make sense. Your solution of dedicating the Guest WiFi for your scale would ensure that the scale could get a dedicated 802.11b protocol connection. Since I have several devices that operate at 2.4 GHz I can see where that could cause interference. As for the security protocol being a problem. I wonder if the Guest WiFi has its own MAC filtering. The Scale MAC address is on the inside of the battery compartment. Assign that MAC address to the Guest WiFi and you could have a secure connection. Thanks for coming up with this fix. I think this will solve my WiFi Err problem.
12-25-2018 17:28 - edited 12-25-2018 17:32
12-25-2018 17:28 - edited 12-25-2018 17:32
Happy it worked for you. Still no joy for me. I’m over it. Have spent 3-5 hours fooling with the device. I’m now “upside down” on this investment. I was using it for years on an older router. I suspect the new Cisco Gateway and its automated wifi settings are to blame. I tried parsing the bands and SSID names, and removing symbols from passwords. Played with firewall settings, ensured no MAC filtering, etc.
Will now consider a Withings wifi scale as I’m on iOS Health anyway and was necessarily porting my fitbit weights over to myfitnesspal, then over to Apple, LOL. Enough already. Should be easier.
12-27-2018 12:39
12-27-2018 12:39
Hi Aaron,
This solution worked for me!! Thanks!!!
08-22-2016 11:24 by AaronPlant
12-27-2018 13:52 - last edited on 03-31-2021 04:29 by JuanJoFitbit
12-27-2018 13:52 - last edited on 03-31-2021 04:29 by JuanJoFitbit
I have finally resolved the issue - in addition to following all the rules, I realised that my pc (only when setting up the aria) also needed to be using the WiFi network I had specifically setup for the aria (and other devices that don’t work if WiFi passwords contain special characters etc)
Hi, just posted my solution to this which may work for you - in addition to setting up a 2.4 ghz network with no special characters in the password etc, you need to be using this network on your pc when setting up the aria or it won’t work......worth a final try if you can bear it !
Moderator edit: merged reply
12-27-2018 14:38
12-27-2018 14:38
12-27-2018 14:55
12-27-2018 14:55
12-28-2018 19:29
12-28-2018 19:29
Exactly where is info on the fix?
Im ready to stomp on my scales, then pitch it in the lake.
12-28-2018 21:03
12-28-2018 21:03
12-29-2018 01:05 - last edited on 01-31-2020 17:36 by LiliyaFitbit
12-29-2018 01:05 - last edited on 01-31-2020 17:36 by LiliyaFitbit
Did you try connecting your laptop/pc to this new network before trying to setup the scales? I found by just having the SSID available and selecting it from the list during setup wasn’t enough, my laptop I was using for the setup also needed to be using the SSID during the setup process.....
Sent from my iPhone
Moderator edit: personal info removed