Aria battery drain

[Spmhutt]

I put new batteries in my aria. It seemed to never properly cycle off and my battery life was about 2 weeks, dead again! Any ideas on how to get the scale back in proper form?

[JuanJoFitbit]

@Unhappy_Cust I'm sorry to hear about the the experience you had with your Aria scale. I really appreciate your feedback and comments since this helps us to keep improving.

@Hatter222 Your feedback is greatly appreciated. Thank you for sharing this info.

[Bouchonne]

I have a different problem BUT based on my understanding of electronics and experience stepping on and off my scale, it seems like a weight detection sensor is intermittently sending a signal that you have stepped off after a short period.( STEP ON is displayed always) . Although sure to void any warranty, disassembly may reveal the culprit. Dust, debris , moisture, bad connection, or faulty sensor.

[JuanJoFitbit]

@Bouchonne Thank you for joining us in this thread! I'm sorry to hear about the issue that your Aria scale is experiencing. I'd like you to try taking out the batteries and clean the contacts of your scale with a cotton swab and a little bit of alcohol. This will remove any dust that the contacts accumulate. Once you've done this, put the batteries back in and see if the issue gets fixed.

Keep me posted! 

[Hatter222]

Did you read my post?? I gave you a fix for the Aria battery drain!Have a great day


Sent from my Samsung Galaxy smartphone.

[Bouchonne]

I generally burnish contacts before replacing batteries. So I guess you are
confirming that weight goes down as battery capacity drains?

[JuanJoFitbit]

@Hatter222 Thank you so much for the information!

@Bouchonne Thank you for getting back and trying the workaround mentioned above. Regarding your inquiry, I'd like to forward your case to our Support team so they can investigate this issue and provide a solution. You will receive an email from them soon.

Let me know if you have any doubts! 

[tmatos]

I have the exact same problem.  Definitely a Fitbit issue.  Not a batteries issue.

[JuanJoFitbit]

@tmatos Welcome aboard to our Fitbit Community! I'm sorry to hear that the batteries that you've put in your Aria have drained fast. I'd like you to try the following workaround and let me know if the issue persists so I can assist you accordingly: Please take out the batteries, clean the contacts of the scale with a cotton swab and a little bit of alcohol in order to remove the dust that the scale accumulates.

After this, put the batteries back in (make sure they're not rechargeable and they're are alkalines preferably).

Keep me posted! 

[thompsoe85]

You have been giving the same answer for over a year and it doesn’t work. Getting old.

[JuanJoFitbit]

@thompsoe85  I know that this is frustrating for you. Thank you for your comments.

[Beardo10]

I am also having issues with my Aria scales so i contacted customer services and they useless. Just told me it broken. Well yeah, thats why I contacted them and they couldn't do anything because it was out of warranty

This is 2019 and customer services is extremely important in this digital age.

I will never but anything fitbit again terrible service for what is clearly a know issue after reading the posts on the forum   

[Bouchonne]

The first 3 or 4 times I read this, I thought you were referring to the contacts for the batteries. After considering the issues leading to your comment, I believe you are referring to the pads that are stood on. The foot contacts on the top surface of the scale and the space between them.

And to add to the confusion, replies to posts are placed at the end of the thread making it difficult if not impossible to follow the discussion. Communication is the key to our success.

What did Hatter 222 say? ...and when?

Moderator edit: merged replies

[Hatter222]

Hello everyone.. to recover my Aria from looping and eating batteries had nothing to do with pads or battery connections!!! you new to delete it from your fitbit account and reload it as if it was new. it reloads or updates the Aria scale to new. Mine is still working normally now.Sent from my Samsung Galaxy smartphone.

[tmatos]

He said to remove scale from your account and re-install the scale as if you just bought it.

Sent from my mobile device

[Beardo10]

I did remove the app from my device and reinstalled it twice and it makes no difference batteries still drain.

[Hatter222]

it worked for mine.. don't know what to say now.. I know it updated the firmware as it first ownly had 2 initials now requires 3.Sent from my Samsung Galaxy smartphone.

[DocDRD]

I cant figure out how to delete it from my account. How do you delete the scale?

[Bouchonne]

So...it took you this long to find out what he said...why is the
communication delayed?

[Hatter222]

sorry I don't work work for fitbit.. all I know is what worked on my Aria scale.Sent from my Samsung Galaxy smartphone.

[JuanJoFitbit]

@Beardo10 I'm sorry to hear that your Aria scale is no longer under warranty. I understand how you feel about this.

@Bouchonne I'm sorry for the late response. I was able to get in touch with our Support team and was told that they will get in touch with you via email. Please keep an eye on your email account.

@Hatter222 Thank you so much for sharing the workaround that you followed. I'm glad to hear that your Aria scale is working properly. Don't hesitate to get back if you need further assistance.

@tmatos I'm sorry for the late response! I want to follow up on your case and would like to know if the issue persists or if your Aria is working properly now.

@DocDRD Regarding your inquiry, please take a look at this post, which explains how to remove your Aria scale from your account.

I'll be around if you guys need further assistance!