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Aria body fat went up 20% after changing internet provider

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‎09-10-2019 23:51 - last edited on ‎03-22-2021 07:15 by Fitbit Moderator

‎09-10-2019 23:51 - last edited on ‎03-22-2021 07:15 by Fitbit Moderator

Hi,

 

I've been using my Aria for about 2 years now, with no particular issues until yesterday. After changing our home internet provider, I had to follow the procedure to connect Aria to the new network (also using this opportunity to give its surface a wipe with a sponge as it's was somewhat dirty).

 

Next thing I know, my weigh remains about the same (though a kg lower) but my body fat went up from 21% to 39-40%. I did remove the batteries for 15 seconds, gave it 5 tries, all are coherent at +/- 1% BF and 0,5kg.

 

Since I'm pretty sure my body didn't turn 20 kg of muscle into fat since yesterday, could you tell me what's wrong and how to fix it?

 

Thank you!

 

 

Moderator edit: updated subject for clarity

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