Aria can't is stuck in "Setup Mode"

[ilovecress]

Same story with me - Aria (1) was working fine, but the batteries ran out. Now it's stuck in setup mode. I can follow all the steps - 1. giving it a name 2. removing battery 3. setup active displayed 4. connecting to aria on wifi on my device

Then it just hangs on here forever.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@ilovecress It's great to see you in our Fitbit Community! I'm sorry to hear that your Aria scale is stuck in "Setup Mode". Thank you by the way, for sharing a screenshot of the page. Please try removing one battery again and put it back in after 15 seconds. Once your scale displays "Setup Mode", press the 2 lower squares of your scale firmly with your hands and see if the display changes and proceed with the setup process.

Let me know how it goes! 

[ilovecress]

Pressing with my hands makes it change to 'sensing'. When I take my hands
off, it says 'Step on' and then goes back to setup.

[JuanJoFitbit]

@ilovecress Thank you for getting back and trying the workaround previously mentioned. Since the issue persists, I'll forward your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

Let me know if you have any doubts! 

[DebiK]

Same issue with me 

[chrispatrick8]

Did you ever get this resolved? I'm having the same issue