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Aria didn't sync my weigh in to the app

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‎06-30-2021 08:28 - last edited on ‎07-05-2021 12:07 by Fitbit Moderator

‎06-30-2021 08:28 - last edited on ‎07-05-2021 12:07 by Fitbit Moderator

I have been  fitbit user for 4 years and I'm a premium subscriber. I was excited to recently receive my Aria scale. I opened the app and set it up. It worked and synced my weight to the app. The next day I opened the app and stepped on the scale. The app told me to step on the scale to sync. I WAS ON THE SCALE AND IT WAS SHOWING A READING ON THE SCALE BUT NOT IN THE APP! I deleted the aria from the app and added it again. It took a while, bet it did say "found". That was the end of it because it said unable to connect. My bluetooth was on and it was NOT in airplane mode. I turned off my Bluetooth, turned it back on again and still no luck. What is the point of a smart scale if it doesn't do any more than my less expensive standard scale, which was also at least accurate! I stepped on the Aria today and got one reading, stepped on it again 5 minutes later and got another reading, then again and had my third different reading. It appears the only thing it is good for is a paper weight. I am very disappointed that fitbit sells this kind of product which doesn't work. I may have to cancel my premium membership to make up for the money I wasted on this scale.

 

 

Moderator edit: updated subject for clarity

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‎06-30-2021 08:45

‎06-30-2021 08:45

Are you sure it is the Aria?  That model has not been sold for many years.  If so, I wonder where you found it.

Also, you are talking about bluetooth.  The Aria synced through wi-fi, not bluetooth.  Maybe you mean the Aria Air - that syncs to phone app via bluetooth, then to main Fitbit via wi-fi from phone.

You mention getting 3 different readings.  That isn't very meaningful without knowing how much the reading varied.  Maybe they were different by 4 or 10 pounds; but maybe you are talking about a tenth of a pound which is much less significant.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-30-2021 09:13

In response to JohnnyRow

‎06-30-2021 09:13

It is the Aria Air which i purchased through the Fitbit website. As far as the different readings, the second reading was 4 lbs less than the first reading. I know I didn't gain 4 lbs in 5 minutes. The third reading was 2 lbs less than the second reading.Sent from my U.S.Cellular© Smartphone
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