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Aria displays a "THINKING ERR"

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‎03-06-2019 04:28 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

‎03-06-2019 04:28 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

I have spent so much time connecting my Aria scale to the WiFi network over the last two+ years, particularly after a change of batteries. This is much too much. I thought I had bought a scale though, not a WIFI protocols crash course. And this time, after this not so long agony that seemed endless, my Aria has given up on me. It does not connect nor measures weights. RIP. I will myself focus back on the fundamentals with another scale of another brand : weighing!

 

 

Moderator edit: updated subject for clarity

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7 REPLIES 7

‎03-07-2019 03:25

‎03-07-2019 03:25

@Olidemie It's great to see you in our Fitbit Community! I'm sorry to hear that your Aria scale is not connecting to your network and it displays a "Thinking ERR". I know how frustrating this is for you.

 

I would like you to follow up and provide assistance on this. Please take out the new set of batteries for 15 seconds and then put them back in. This will refresh your scale internally. After this, make sure that your scale is placed on a hard surface and you are stepping on it barefoot. If the issue persists let me know and I'll be happy to proceed accordingly.

 

See you around! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎03-07-2019 03:48

In response to JuanJoFitbit

‎03-07-2019 03:48

Done all that to no avail !
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‎03-11-2019 06:22

In response to Olidemie

‎03-11-2019 06:22

@Olidemie Thank you for getting back and trying the troubleshooting steps mentioned above. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any doubts! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎03-11-2019 14:22

In response to JuanJoFitbit

‎03-11-2019 14:22

The solution provided by support : we are sorry and good bye. So I’m
thinking : ERR !!!
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‎03-12-2019 06:54

In response to Olidemie

‎03-12-2019 06:54

@Olidemie I'm sorry to hear the inconvenience. I totally understand how you feel about this and I appreciate your feedback since this helps us to keep improving.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎03-12-2019 06:58

In response to JuanJoFitbit

‎03-12-2019 06:58

No it does not - clearly not !
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‎06-19-2019 20:52

In response to Olidemie

‎06-19-2019 20:52

Hi Olidemie,

 

@Olidemie wrote:
No it does not - clearly not !

I agree with you! I got fed up with Fitbit. That’s why I’m telling you and every other thread I’ve read on this issue that there is a more affordable and far superior option to Aria. I posted about my new scale here

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