Let me tell you what I want in a scale, one that works. What a waste of a company. Way to stand behind your product Fitbit. My scale worked perfectly fine until I went to change my wifi network and then all of a sudden my scale wants to think like it has a mind of its own. Too bad it doesn't think to work. I tried all of the suggested fixes by Fitbit. I made sure it was on a hard flat surface, I made sure I had no socks on, I made sure my feet were dry. And yes I even stepped on and off five times. I changed the batteries, no dice. Juan or any other moderator please don't tell me how sorry you are to hear about my problems and forward me on to product support. I already called and talked to your supervisor. He was about as worthless as your product. Just because my warranty is up you want to do nothing for someone that spent over $100 on your product. I asked ole Pablo if he heard about this issue before and he remembers hearing something about it. I told him I just did a simple search on your community page and found 322 post about this issue. Fitbit don't tell me you don't what's going on. It does not matter if a product is out of warranty or not, if you know something is wrong with your product you have a duty to the consumer to make it right. I will be looking for new fitness trackers and a new scale tomorrow. Way to go Fitbit.
Moderator edit: updated subject for clarity
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer