help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Aria displays an "Error" message

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-05-2019 17:23 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

‎04-05-2019 17:23 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

I am not one to rush out and complain! I literally spent all Friday trying to get the Aria Scale to work! I was on the phone with 4 different people trying to help me go through the protocols. They barely had time to listen to me as they went through their script and the protocols. I wasted over 4 hours today just for them to tell me, " I'm sorry! Your Aria scale is not working as planned! " I could have told them that within the first five minutes of my first conversation. When Fitbit first came on the market, their products excelled as well as their customer service! It's a shame that they were not able to maintain their level of excellence!

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
3 REPLIES 3

‎04-05-2019 20:29

‎04-05-2019 20:29

If you would tell us the error message, perhaps someone here could help you.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎04-06-2019 04:35

In response to JohnnyRow

‎04-06-2019 04:35

@lrmurali Welcome to our Fitbit Community! I'm sorry to hear about the setup issues you've experienced with your Aria scale. We appreciate the time you spent in trying the workarounds that our Support team provided.

 

I totally understand how you feel about this and your feedback is greatly appreciated since this helps us to keep improving our products and services.

 

Please visit this page for more information about the warranty policies.

 

Thank you for your help my friend @JohnnyRow! 

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎06-19-2019 21:14

‎06-19-2019 21:14

Hi Irmurali,

 

Same problem with my Aria. I had searched for solutions and floated every thread I found on the problem. Months later and no solution so, I decided to go with a different brand. I wrote a post about it.  Now I’m telling all those threads I floated that they don’t have to wait around for Fitbit or spend their hard-earned money on another Aria. Good luck Irmurali!

Best Answer
0 Votes