Isn't it telling that Fitbit themselves have been silent on this? If it is an outage, wouldn't a customer focused company have a mechanism in place to effectively communicate these outages to their customers so we are not sitting here in the dark wondering what is going on, where the issue lies, and how to resolve the issue. Fitbit just continues to disappoint me personally. My Charge 3's screen is failing....just like the Charge 3 I owned previously failed. This is after 6 other various Fitbits I have owned too have failed after their warranty expired. Interestingly enough, my original 1st generation Apple Watch STILL works to this day just as it did on day one...even the battery still holds a charge just fine...the screen is in perfect condition. It will be 6 years old this April. Why can't FB do better? I WANT to love them, but they continue to give me too many reasons to not love them. If I didn't have so many friends still using Fitbits, I would not continue to use one. As weird as it may seem, I wear an Apple Watch on my left wrist and my Charge 3 on my right wrist. Not sure I will do it much longer although I generally really like the sleep tracking....if it didn't do that fairly well, I would have no other reason to wear it. FB! Put a services status page in place and proactively send out email updates anytime something is not working correctly. Focus on your customers' TOTAL experience please.
My issue happened at 11:30AM CST. It was still an issue as of an hour ago. I will try again later this evening.
Moderator edit: merged reply
- Scott
