Aria doesn't connect to a new modem...

[riches1966]

I got a new modem three days ago.

I have spent those three days trying to get my Aria to connect to my new wifi.

I have tried EVERY tip and trick on here.  I have tried it from my desktop, my iphone, everything.  I have renamed my network, renamed my phone, hard-reset the Aria... I have watched YouTube videos, online tutorials and read these forums from back to front.

Why on earth would FitBit design and then sell a product that is so user-UNfriendly???

By the way, when the Aria was new out-of-the box it took hours to set it up. When I moved cities earlier this year, it took two days.  This time, three days.  I've had it.  I want my money back.

$190 for a doorstop?  I don't think so.

Moderator edit: updated subject for clarity

[mamontb]

I think I will wait for a couple of days to re-charge my patience and try to re-connect by starting from absolute scratch.  It's interesting that during the period of my multiple attempts to re-connect the Aria, I painlessly connected an iPhone 6 to my home wifi.  I've been using the phone to connect the Aria instead of the Fitbit app on my Win10 desktop.

[Hark1]

This is inexcusable and a waste of money! The aria simply doesn't sync with a new router. I was willing to buy the aria 2 but after reading about the same problems I am just deeply disappointed

[AnotherBlaze]

I have spent the last week trying to set up my old Aria with my new WiFi network, and the setup process doesn’t complete.  I give myself about 20 minutes every day, trying various hints that I have found on here, and end up with the same issues/error messages.

Looking on here it seems as though (a) I am not the only person with the issue (b) there doesn’t appear to be a standard fix and (c) FitBit don’t seem to care.

Can anyone dispel my assumptions (b) and (c) above and offer a solution or shall I just throw the scales out?

Many thanks,

Susi

[mamontb]

I think FitBit's inability or unwillingness to support Aria 1 owners is
strategically stupid. Windows operating systems and routers will continue
to evolve. If FitBit devices get a reputation (that the Aria 1 seems to be
earning for them) that they will not be compatible for very long after
purchase, what is the incentive to buy an Aria 2? I already had a good
digital scale when I bought my Aria 1: the wifi capability was the reason
that I bought the Aria.



If they can't give us a fix (either through configuration settings or
firmware), they should give us a turn-in credit towards the purchase of an
Aria 2.although I don't know why I'd trust the company not to again leave me
in the lurch.

[GailLozar]

Unfortunately, until Fitbit gets with the 21st century and develops a scale
that can handle fast wi-fi, your Aria is nothing more than an ordinary
scale. I wrote a nasty letter to them and got a standard reply that the
scale works as designed and we are all out of luck unless we want to slow
down our internet speed.

Sorry.

[rolee]

Same problem here and after days of live chats with FitBit agents, I've discovered that Aria has a very, very limited internet protocol which is not compatible with my modem (via my internet service provider).  I think it's outrageous as every other wifi device in my home works perfectly and connects in two seconds.  When I asked if non-Fitbit scales are compatible with the FitBit app, I was told no.  Unless I want to dump Fitbit, which I've using for years, I'm stuck with the old fashioned way of manually entering my weight every morning.  Ugh.

[GerberaDaisy]

Mine stopped connecting after a router upgrade too.  Fitbit told me to go into my router settings and add the 802.11b channel.  I’m no expert, but was told by friends that it will not slow my internet as my devices will automatically connect to the fastest channel it allows.  I did this and the scale worked great for about a week and my Internet did not seem to be any slower.  But now it won’t connect again.  Fitbit did some diagnostic thing as I was connecting and it shows that the scale isn’t finding the B channel (even though my setting show it’s there).  They told me to contact my ISP.  I did and their diagnostic tool was down so I have to call another time.  Hoping my ISP can figure it out when I call back.  My dad’s also worked after adding the 802.11b channel with no noticeable slow down and his suddenly stopped working a couple weeks after mine.  We have the same ISP. Super frustrated!  

[JuanJoFitbit]

Hi everyone! I really understand your frustration since your Aria scales are not syncing or connecting with your networks. I would like to follow up on this. Please take a look at Kate's post and follow the workaround and instructions that she shared. In case you need help with the settings change, please contact your Internet service provider. They will guide you step by step how to change the settings.

I'll be around if you have additional questions. See you all later! 

[Kabre1]

I'm in the same boat. I'm fed up with Fitbit. I got a new router & EVERY device I own works with it EXCEPT my Aria which is the newest device in the house! That's just ridiculous!! I will never recommend nor buy another product from this company!! 

[Kabre1]

I finally got it to work. I used Firefox browser and connected using my computer. Who knows how long it's going to keep working. It's been a year and 3 months since I've been able to use/connect it. Verizon also changed the router settings so that it switches from 5g to 2.4 automatically, so I think that helped. 

[mamontb]

Wow! I’d given up, but now have fresh hope. Thanks.

Sent from my iPad

[Gimpfair]

Thank you.  You helped me decide to move away from fitbit!