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Aria doesn't sync, but no error

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‎07-09-2019 10:21 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

‎07-09-2019 10:21 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

I've had the Aria since 2016. It connects to my WiFi network without a problem, and after weighing myself, I get the check-mark indicating the data upload was a success. However, my dashboard (on my phone and on the web) doesn't record anything. The last data I synced to my dashboard is from June 20, 2019, but I've had several weigh-ins since then.

 

I've tried all troubleshooting steps, including deleting the scale and setting it back up from scratch. But all to no avail.

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