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Aria has lost all previous weight recordings

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‎01-06-2019 05:50 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎01-06-2019 05:50 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

Hi, I have been using my Aria for a couple of years, was asked to log back into the Fitbit reader this morning and now the app doesn’t show any previous weight recordings which is disappointing, especially as the trend was moving downwards.  The same has happened with my husbands readings. 

 

I notice that the readings are still in my account on the Fitbit web page. 

 

I did read that admin may be able to reset my account. 

 

Many thanks

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‎01-06-2019 08:54

‎01-06-2019 08:54

@Lesley759, the data is not lost, it is still on the Fitbit servers.  If it is available on the Fitbit.com Dashboard, but not on the Fitbit app, that indicates that you logged onto the Fitbit app with a different email address & password than you did on the Fitbit.com Dashboard.  On the phone, log off of the Fitbit app and close it, then open the phone's Settings->Apps->Fitbit and do:  Forces Stop, Clear Cache, and Clear Data. Then close the phone's settings screen and open the Fitbit app, and log in with the correct email address & password.

 

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3 REPLIES 3

‎01-06-2019 08:54

‎01-06-2019 08:54

@Lesley759, the data is not lost, it is still on the Fitbit servers.  If it is available on the Fitbit.com Dashboard, but not on the Fitbit app, that indicates that you logged onto the Fitbit app with a different email address & password than you did on the Fitbit.com Dashboard.  On the phone, log off of the Fitbit app and close it, then open the phone's Settings->Apps->Fitbit and do:  Forces Stop, Clear Cache, and Clear Data. Then close the phone's settings screen and open the Fitbit app, and log in with the correct email address & password.

 

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‎01-06-2019 12:59

In response to USAF-Larry

‎01-06-2019 12:59

Thank you. All data has been retrieved.

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‎01-08-2019 06:02

In response to Lesley759

‎01-08-2019 06:02

@Lesley759 Welcome to our Fitbit Community! I'm so glad to hear that you managed to retrieve your Aria weigh ins after following the tips that shared my friend @USAF-Larry. Thank you for posting the update here.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

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