08-14-2020 07:31 - last edited on 04-20-2021 06:20 by JuanJoFitbit
08-14-2020 07:31 - last edited on 04-20-2021 06:20 by JuanJoFitbit
Hello,
About a week ago I noticed that my scale (Aria) was no longer updating my weight on my Versa. I noticed that when I weigh myself now my weight is being recorded as guest. I went into the fitbit app and reassigned the weights to myself but that did not make my Aria recognize me. I then weighed myself ten times in a row assigning the weight to me after each measurement. That did not correct it.
I tried removing the batteries to reset the scale. I also completely reset the scale and set it up as a new device in my account but that doesn't seem to have fixed the problem. I removed all recent weigh ins and started fresh but that didn't fix it. I also adjusted my weight in the personal preferences of the fitbit app. Still that didn't fix it.
Has anyone else encountered this issue and found a way to fix it? I'm not happy that my somewhat expensive scale now requires me to reassign the weight after each time I weigh myself since I bought it for the convenience of syncing on its own.
Any help or advice is greatly appreciated. 🙂
Moderator edit: format
08-16-2020 10:58
08-16-2020 10:58
When on the scale and "guest" appears, tap hard down on the right rear until your initials appear.
08-17-2020 07:40
08-17-2020 07:40
Maybe I am not tapping it correctly. For me it displays the weight and then guest for two seconds. I have tried getting off the scale and tapped the back right and it did nothing. I tried doing it while still on the scale and it did nothing again. Is there a specific way to do this?