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Aria is stuck in "connecting" when trying to connect to new wifi

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‎03-14-2021 23:24 - last edited on ‎03-22-2021 05:17 by Fitbit Moderator

‎03-14-2021 23:24 - last edited on ‎03-22-2021 05:17 by Fitbit Moderator

I have gone through this set up multiple times with the app and the computer.

 

Once connected to the Aria Wifi, it does not move forward past "Connecting" and the set up fails.

 

I am unable to connect to my Aria wifi via my computer or Android app. All of this is happening before I get to the opportunity to connect to the new wifi.

 

Suggestions?

 

 

Moderator edit: updated label

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‎04-18-2021 14:44

‎04-18-2021 14:44

Does your new router meet these requirements?

 

Networking Requirements
The Fitbit Aria connects directly to your home’s wireless network and supports the
following network configurations:
 Wireless 802.11b standard
 WEP / WPA / WPA2 personal security
 Automatic (DHCP) IP setup (static IP configuration not supported)
Aria requires an 802.11b-compatible network to connect and sync your scale data to
your Fitbit dashboard.

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