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Aria keeps showing a "Step off then err" message

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Scale keeps saying step off then err, I’ve reset it 5 times and I can’t get it to give me my weight.

 

 

Moderator edit: updated subject for clarity

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Mine is the same.  Have been doing a bit of research and it seems like it is a common problem.  I have tried numerous resets etc and it still won't work.  It seems that it was still sending the weight to the app despite the err message until we changed the batteries.

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Mine is not even doing that. And it’s brand new battery’s. I just wanna fix it so I don’t end up trashing it. 

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make sure that you report your issues to Fitbit support. I’ve had extensive conversations with support and then people further up the chain, and they suggest that the more people that report the issue the more it will be taken seriously. When the batteries wear out and need replacing, it seems to trigger the scale to stop calibrating. Be sure to report it to Fitbit support not because they’ll do something to help you out but just because they need to be aware that there’s a problem 

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I’ve called support twice and spoke to the supervisor, they told me they can’t do anything. They suggested I buy a new one. 

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