Aria not connecting to new network

[FrankieJ117]

I have upgraded my internet and now when trying to find this network it doesn’t show up. I have worked with the network provider and the spec sheet and they can not find anything???

i am from Canada and my provider is Shaw

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@FrankieJ117 Welcome to our Fitbit Community! I'm sorry to hear about the setup issues you've experienced with your Aria scale and your new network. I would like to follow up and would like to know some details: What is your router's make and model? Also, please make sure that your new router runs the protocol 802.11b, bandwidth 2.4GHz and the WiFi password is alphanumerical only and contains less than 31 characters.

If these details are already covered, let me know and I'll be happy to assist you accordingly.

[Bullriderss]

hi I think we are in the same boat new arris router from Shaw  and don't even see my network come up on available networks to connect. Did you ever get this figured out ?

[JaeStarr]

I am having the same issue when trying to connect to my new network and it seems to meet the spec that we’re outlined previously 

[FrankieJ117]

I found out I had to change my wireless type. The 5g doesn’t work with the scale 😞

Update: 

We ended up having to switch back to slower internet that wasn’t 5g 

Frankie J Fuchs

Moderator edit: Merged posts, removed personal information 

[JuanJoFitbit]

@Bullriderss It's great to see you in our Fitbit Community! I'm sorry for the late response. However, I want to follow up and since you mentioned that you have an Arris router, please make sure that it runs the protocol 802.11b and bandwidth 2.4GHz. These settings can be verified with your Internet service provider.

@JaeStarr Thank you for joining us in this thread and our Fitbit Community! I would like to know what is the make and model of your router. Also, let me know if you get any error message during the setup process. This information will help me to determine the cause of the issue.

@FrankieJ117 I'm sorry for the late response. However, you are correct, the Aria scale runs the the bandwidth 2.4GHz. Thank you for pointing this out. Don't hesitate to get back if more assistance is needed.

See you guys later! 

[Jennya24]

I am having the same issue.. just upgraded my internet with Shaw and received the Arris XB6 modem, ever since the Aria scale cant find my wifi upon setup. Has anyone found a fix for this? Very frustrating .. Im hoping fitbit can release some sort of firmware update or solution to this problem, as now I have a scale I can no longer sync with my account.

[FrankieJ117]

I ended up getting new scale. It was either that or go back to the slower internet

Frankie J Fuchs
1 (403) 701-1779

[JuanJoFitbit]

@Ripleysmom Welcome to our Fitbit Community! I'm sorry for the late response. However, I want to help you with the setup issues that you are experiencing with your Aria scale. Please make sure that your Arris XB6 router is running the protocol 802.11b, bandwidth 2.4GHz and your WiFi password is alphanumerical only. These settings can be reviewed with your Internet Service provider.

If the details are correct, let me know and I'll be happy to assist you.

@FrankieJ117 Thank you for posting the update here and letting us know that you got a new scale. I appreciate your feedback.

I'll be around in case you need further assistance!

[geoffclarke168]

post deleted

[Zeek2020]

I am having the same problem- I now have 5G Shaw and can’t connect to my Aria scale 

[Rudolph68]

Hi there! I had the same "Wifi Err" issue after upgrading my internet connection. The modem was replaced, and after that, "Wifi Err" at the last step of the setup. It was a Sagemcom modem. I called the ISP and they replaced it with a brand new Technicolor modem. Same error. Then I had this idea: why not sync the Aria through my cellphone? I created a hotspot with the same SSID and password as my Wifi connection. Then I went through the setup steps, and after submitting network and password to the scale, I *immediately* turned on the hotspot. The scale synced properly through my phone. After linking the scale, I turned off my hotspot, and the scale continued communicating properly with my Wifi!! All sorted! Woohoo! I hope this works for you too! Greetings from Argentina, Rodo