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Aria not connecting to wifi

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‎02-09-2019 21:59 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

‎02-09-2019 21:59 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

I am trying to set my Aria up and it will not connect to my WiFi. Can anyone help with this?

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‎02-10-2019 11:17

‎02-10-2019 11:17

Assuming your are referring to the original Aria as that is where you asked the question, does your router meet the necessary specifications?

 

The Fitbit Aria connects directly to your home’s wireless network and supports the following network configurations:  Wireless 802.11b standard  WEP / WPA / WPA2 personal security  Automatic (DHCP) IP setup (static IP configuration not supported)

 

Aria requires an 802.11b-compatible network to connect and sync your scale data to your Fitbit dashboard.

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‎02-12-2019 08:32

In response to SunsetRunner

‎02-12-2019 08:32

@JaimeBraswell Welcome to our Fitbit Community! I'm sorry to hear that your Aria scale is not connecting to your network. Please make sure that your router complies with the router settings that shared my friend @SunsetRunner.

 

As a side note, please let us know what is the make and model of your router. Also, let us know if your Aria scale is displaying any error message during the setup process.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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