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Aria not syncing with new NBN

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‎01-19-2019 13:55 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

‎01-19-2019 13:55 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

Following instructions both via iPhone and laptop.  Aria shows old connection and says tap. I do it goes blank but doesn’t show up in wifi list on device.  Repeatedly tried.  Help!!!!!

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‎01-21-2019 03:31

‎01-21-2019 03:31

@SunsetRunner Welcome to our Fitbit Community! I'm sorry to hear that your Aria scale is not connecting to your network. Please make sure that you are following the setup process as advised in this help article.

 

Let me know if the issue persists and I'll be happy to follow up! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎01-21-2019 03:31

‎01-21-2019 03:31

@SunsetRunner Welcome to our Fitbit Community! I'm sorry to hear that your Aria scale is not connecting to your network. Please make sure that you are following the setup process as advised in this help article.

 

Let me know if the issue persists and I'll be happy to follow up! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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